"Our search tool sucks", is a complaint we hear all too often. A search tool that doesn't function properly can frustrate users and slow adoption and collaboration.    

1. Strategy. Begin with a metadata strategy (a full set of standards) that describes which metadata elements should be captured for each type of content or piece of information.

2. Planning. Create an operational plan for managing your search engine once the strategy is in place.   

3. Governance. Nominate someone to 'own search'. The search owner should reconfigure scope based on user needs and re-index content regularly.  

Learn more about improving search and how it can lead to increased intranet ROI.