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Strategic Outsourcing Solutions (SOS)
Blue Cod's Constant Coverage
Greetings! ,

Does your company's ability to handle spikes in claims call center volume due to a Catastrophic event or operations disruption keep you up at night?  Will expanding your operations services by a few hours or even offering 24/7 coverage give you a competitive advantage in your market place? Look no further -  Blue Cod would like to introduce Constant Coverage - a suite of Strategic Call Center & Business Process Outsourcing Solutions. 


Constant Coverage gives your company low cost  instant access to industry certified professionals  for cradle to grave claims management and customer service. Your business will be protected for all planned and unplanned events with our Strategic Overflow, Catastrophic Event (CAT) & Business Operations Continuity Service. Constant Coverage enables your business automated switch on/switch off pay as you go continuous support.

Armed with Blue Cod's Strategic Outsourcing Solutions your company will never abandon policyholders in need again. 


Blue Cod's Suite of Outsourcing Solutions
Blue Cod's Constant Coverage  
Hurricane Sandy Client Testmonial
Narragansett Bay Insurance Company (NBIC),VP of Claim's Brendan Voss,  talks about their experiences during Superstorm Sandy and the use of Constant Coverage's Catastrophe Service. "As a Blue Cod client, NBIC was able to successfully meet the unprecedented call and claims volume we experienced as a result of Superstorm Sandy," -"In the first two weeks after Sandy struck, we received 75 percent of our reported claims total. Working closely with Blue Cod, NBIC was able to handle this volumewhich was more than double our plan. Having a flexible and scalible plan along with an experienced service provider like Blue Cod assisted us in meeting our customer demands." 

Blue Cod Constant Coverage - Testimonial 

 
 
Client Challenge
 
Catastrophic events such as 
Tornado's, Earthquakes, Hurricanes, Cyclones, Wildfires and all severe weather events can trigger severe
spikes in First Notice of Lost (FNOL) and all claims management activity. Complicated claims and lengthy service calls with distressed policyholders can overwhelm an in-house Call Center.
 

Blue Cod Provides: 
  • Annual CAT drills with your participation
  • Comprehensive FNOL
  • Adjuster assignments and reserving
  • Claims check processing and issuance services
  • Automated e-mail notification to client for all FNOL claims entered
  • Automated claims processes
 
Client Challenge
 
Internal unplanned events that are out of your company's control can render your operations unable to meet the standards of claims management and operations support your customers expect. Operations disruptions such as Local Power Outages, Equipment Failure or Internet Provider Interruption can leave your service call center coverage at significant risk.
 
   
Blue Cod Provides:
  • Redundant office setup and work stations 
  • Full reroute of all phone lines in real time to dedicated backup call center 
  • Remote storage of office supplies, data, and equipment in a temperature controlled and secure environment 
  • Augmented, relocated or replacement staffing

  

 
Client Challenge
 
There are strategic overflow reasons to extend your call center support by a few hours or offer around the clock 24/7 coverage. Daily internal events such as
Monthly Meetings, Staff  Illness,  Maternity Leaves, Vacation or Company-wide Meetings that will cause fluctuation in your ability to provide consistent service levels.
 
 
 
              Blue Cod Provides: 
  • Instant access to a team of industry certified insurance and technology professionals  
  • Managed incoming calls 24 hours/7 days a week
  • Full phone, mail, email and fax support for policyholders and agents 
  • Client dedicated 800 numbers
  • Outbound calls and correspondence on your behalf  

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