Happy New Year!
We are happy to introduce the OnQ Quarterly newsletter. This brief quarterly review will keep you up-to-date on what's happening at our corporate office and Contact Center in Panama, where to find us on the road at industry events, and other important information.
|
|
Join us for informative webinars or on the road at industry events! For details about where we're headed and available registrations, please click here.
|
|
Panama is the only place in the world where you can see the sun rise on the Pacific and set on the Atlantic!
The lowest toll ever paid on the Panama Canal was $0.36 by Richard Halliburton who crossed the Canal swimming in 1928.
|
|
|
How do you ensure you're getting optimal value from your outsourcing partner?Many companies think of managing an outsourcing company in terms of productivity metrics over a measured period of time. However, state of the art outsource partners must be able to multi-task, balancing patient phone calls quickly & effectively with managers who are armed with real-time data to make staffing adjustments as needed. Because call volumes can vary, we advise tasking call center associates with less time-sensitive tasks, which yields an exemplary patient service experience, ensures the client has acceptable call metrics and increases productivity with additional work performed. To cap it off, clients need 100% transparency - analysis is great, but it loses value without actionable meaning. If you'd like to learn more about OnQ's ClearView business intelligence tool or schedule a time to view a demo, please contact us today.
|
|
University of Panama Summit
|
 | |
OnQ's Sean Hammerle with University of Panama Dignitaries
|
OnQ partnered with the National University of Panama in a two-day summit to develop curriculum for a Degree Program in Call Center and Customer Service Management and the OnQ Certification Program for Call Center Agents.
The program will pilot at the University's Santiago campus, located near OnQ's office. OnQ has also been tapped by the University to create a similar, virtual program that will be made available in all provinces across the country.
Stay tuned for more information about OnQ's growing partnership with the University of Panama!
|
 OnQ's Contact Center staff elected to participate in the "No Shave November" movement! During the month of November, employees opted out of shaving to raise cancer awareness. The purpose of No-Shave November is to "embrace hair" which many patients lose when fighting cancer battles, all while raising funds to support cancer research and education. Not familiar with No-Shave November? |
 | | Pinning Ceremony |
Members of OnQ's executive team celebrated the Contact Center staff during the month of December, honoring our one-year employees with a pinning ceremony. This special event was attended by many esteemed professors from the University of Panama's English department. Along with commemorative pins, the anniversary employees were presented with a beautifully framed group photo of themselves which now hangs in OnQ's office.
|
|
|
|
|
