Quality is something customers desire and businesses want to offer. We often hear advertisements claiming "Offering Quality Service for over 20 Years!" But what is "Quality" when it comes to small business? This brown bag workshop will take a different approach to defining quality. One that will make it easy for a business to apply new concepts to shape their business model so they can truly be offering quality in the eyes of their customers.
Presented by: Eric Giltner
Senior Area Manager, Small Business Administration
