Position Description:

• Department: National Programs
• Reports To: Senior Chief, National Programs
• Position Status: Full Time, Regular
• Position: Director, Parent Services
• Direct Reports: Parent Services Manager
• Employment Status: Exempt

Summary of Position: The Director, Parent Services, contributes to the mission of The National Association of Child Care Resource and Referral Agencies (NACCRRA) by providing management, oversight and strategic direction for the successful implementation of the Office of Child Care funded, Cooperative Agreement. The intent of this grant is to provide a National Child Care Consumer Education Referral Hotline and Website providing consumer education information to help parents make informed choices about child care. 

The Director will liaise with the Federal Project Officer at the Office of Child Care, partner on timelines, deliverables, quality, and strategy in fulfillment of the Grant. The Director will have budget and oversight responsibility for the OCC Grant, teaming with NACCRRA's Finance and contract management leads. The Director will have supervisory responsibilities for the Parent Services Manager and the team of Consumer Education Specialists in the performance of their daily duties.

This position will also perform additional functions assigned by the Senior Chief of National Programs.

Position Duties and Responsibilities:

• Provide direct supervision and consultation to ensure key responsibilities and projects are completed and meet the needs, standards and strategic objectives of the Office of Child Care.
• Serve as the key player and Point of Contact on the Office of Child Care, Child Care Aware Grant for Child Care Aware� of America.
• Provide support and technical assistance to the Office of Child Care lending perspectives that contribute to creative solutions to programmatic questions; establish a close, collaborative working relationship with the Office of Child Care Federal Project Officer, and provide timely communications within Child Care Aware� of America on all significant program developments.
• Develop, direct and monitor implementation of program policies and procedures for effective service delivery.
• Provide support, technical assistance and training to program staff; coordinate and conduct regular staff meetings on program issues; conduct annual evaluations; recruit new staff as needed; ensure adherence with personnel policies.
• Prepare, distribute and maintain records and reports, such as budgets, personnel records, and training materials. Monitor documentation of client and program files.
• Assist with the planning and creation of public relations materials.
• Establish and maintain collaborative relationships and partnerships with other agencies and organizations.
• Provide ongoing program management, including reporting, evaluation/feedback, and continued planning.
• Develop the CCA program proposal and annual budget submission.
• Assure the delivery of high-quality client services.
• Market the CCA program to all CCR&R organizations nationwide and the general public
• Coordinate the continued design, operation, update and maintenance of a dynamic, searchable website.
• Assist with the development of a new CCA Website.
• Compile appropriate data and prepare reports.
• Coordinate and develop, as required, such special projects as assigned by the Senior Chief of National Programs

Qualifications:

• Experience in the design and operation of a website.
• Knowledge of and experience with Child Care Quality Assurance Programs and the Quality Rating and Improvement System (QRIS).
• Experience with Child Care Resource and Referral agencies consumer education efforts.
• Expertise in the design and operation of a call center.
• Knowledge and understanding of the Child Care Development Block Grant Act of 2014 (Public Law 113-186) and its implications to include up-to-date information regarding its implementation.
• A Bachelor's degree or higher in early childhood or related field and a minimum of 7 years of directly related, progressive work experience in child care or related program areas.
• Management experience and/or at least five (5) years of demonstrated experience in a supervisory or managerial capacity.
• Demonstrated experience in program development, implementation, administration, and evaluation.
• Expertise in program management and analyzing the delivery of quality services.
• Experience managing government contracts, grants and other funding sources.
• Extensive knowledge of strategic planning, program management and performance management processes.
• Knowledge of resource management, annual budget formulation and budget review.
• Knowledge of governmental, grant administration and fundraising.

Skills:

• Strong project management skills to manage complex and varied projects.
• Strong facilitation and conflict resolution skills and the ability to negotiate between diverse perspectives.
• Superior writing and presentation skills demonstrated in authoring reports, presentations and publications; ability to convey complex information and ideas to all levels of management.
• Exceptional interpersonal skills to engage stakeholders, potential partners and collaborators to work on projects of mutual interest.
• Excellent computer skills and experience with the Microsoft Office suite of products.

Abilities:

• Ability to evaluate programmatic data, propose innovative solutions and implement change.
• Ability to manage competing priorities under strict deadlines while maintaining a high level of attention to detail in a fast-paced environment.
• Ability to plan, direct, coordinate, evaluate the work of professional and technical staff engaged in departmental goals and objectives.
• Ability to work independently, to work in teams, and to work well with individuals of varying backgrounds and skill levels to achieve program goals.
• Ability to remain highly effective under intense pressure.
• Strong ability to prioritize tasks, handle multiple projects or responsibilities, and meet program deadlines.

If interested please go to our website at: www.naccrra.org/career-center/job-listing to apply.

Closing date for this position is 18 February 2015.