Data Analytics (also known as Data Science) is a new emerging field that is generating a lot of interest and excitement in the marketplace about how it helps businesses make better, more informed decisions.
However, it doesn't seem to be anything new to IT at all; we have been doing analytics since forever. Is it really different? Since businesses benefit from using it, can IT benefit too? How?
Let's have a discussion on what Data Analytics and what it's related terms mean, how it can help us to better manage IT and some considerations about what the hype doesn't tell you.
Alvin has spent over 15 years working/consulting for companies in FMCG, Government, Banking, Engineering, Real Estate industries, IT Service Providers & Telcos. His experience spans from local, regional and global roles in ITSM, Project, Programme, Portfolio Management & IT Governance, from both service provider and customer perspectives, that he uses to balance theory with practicality to help businesses maximise their IT efficiency, increase operational stability and increase user satisfaction. He recently attended a year long MOOC (Massive Open Online Course) on Data Science Specialization sponsored by IDA that gave him some insights and sated some of his curiosity.
See you there!