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VIDEO OF THE MONTH: "The Mindset of High Achievers"
The most inspirational video ever by Denzel Washington.
"Don't just aspire to make a living. Aspire to make a
difference. Anything you want good, you can have. So claim it. Work hard to get it. When you get it, reach back. Pull someone else up. Each one, teach one." - Denzel
Washington
ARTICLES OF THE MONTH: "Managing Conflict for the Best Results - Six Tips for Making Conflict Productive" by KJR Consulting
Although we all want our interactions with those we work with to be harmonious and cooperative, sometimes workplace conflict is unavoidable. The question now is, what can you do to get the best
results once a conflict has already broken out?
1. Take a break to regain calm and peace of mind.
For most people, conflict is often uncomfortable and can trigger a variety of emotions. When we are at odds with someone else, we may be overcome by frustration, fear, or anger. These emotions flood our brains with powerful neurochemicals which make it difficult to think clearly and this often shows in our words and behavior.
"Who's the Boss?" by Tracy Knofla
I recently had the opportunity to facilitate a workshop on "Effective Supervision." During the workshop, we conducted role-play sessions on scenarios that the participants created. They were based on actual incidents that occurred within their workplace.
The scenarios ranged from
employees napping in an out-of-the-way spot to flat-out insubordination. In most cases, the supervisors in the role-play made themselves subservient to the employee, so as not to hurt their feelings. Even in the case of the insubordinate employee!
Maybe it's my East Coast upbringing or maybe it's just 30+ years of supervising employees, but it was very difficult for me to watch the supervisors try to gain approval from their employees - when what they really needed was to discipline those employees.
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