One of my favorite American authors, Mark Twain, once wrote, "Continuous improvement is better than delayed perfection."  Even though I'd love to believe that we are all capable of achieving perfection, I have to echo Mr. Twain's sentiment that improvement is a process that never ends.  Continuous improvement leads to excellence and that is one of the core philosophies that guides everything we do here at the Home.  Sometimes, improvement takes the form of rolling out a new program or service.  Sometimes, it takes the form of identifying ways to provide existing services more effectively and efficiently.  This month, the Home is excited to announce that we have brought our dietary and food preparation function in-house.  This is quite a change for us after using an outside provider for many years but we are confident that the nutrition program, dietary support services, and quality of the food will all benefit from this decision.  Providing delicious, healthy food in a home-like atmosphere is good for us all!

We have also recently sent out resident and family member satisfaction surveys to request direct input identifying where we excel and where there are opportunities for growth and improvement.  This is just one of the ways in which the Home ensures that we keep our focus on organizational excellence through resident-centered and innovative quality care.  We are also excited to announce the opening of the new eye clinic which you will read more about in the article below.

Finally, at the risk of repeating myself, let me close by applauding, yet again, all of the staff here at the Home who strive to respect each other,  professionally and personally embracing commonalities while  valuing differences. A celebration of cultural diversity will be held this month.  The Team will share customs, fashion and food from many regions of the world. Together, continuous improvement is truly an exciting and positive journey!

 

Sue