For Immediate Release:
Jean Criss | Jean Criss Media, LLC
email@example.com | 212-792-4106
The Meadowlands Extends a WARM WELCOME
Leading into a Legendary Winter!
Regional employees will be trained for outstanding hospitality
during 2014 Super Bowl
October 9, 2013 (East Rutherford, NJ) - The Meadowlands Liberty Convention Visitors Bureau (CVB), a division of the Meadowlands Regional Chamber (MRC), has partnered with Bergen Community College to develop a customized training program entitled "Excellence in Visitor Experience." "Our message is clear, we wish a Warm Welcome to all guests," states Jim Kirkos, President and CEO, Meadowlands Regional Chamber (MRC). The curriculum is designed to train and educate any and all employees who come in contact with a visitor so we can provide outstanding hospitality and service to the thousands of people traveling to our region throughout the week of the Big Game.
"From the moment the NFL announced the 2014 Super Bowl (SB XLVIII) would be coming to the Meadowlands Region, our organization crafted a strategic list of goals and objectives for leveraging the Big Game. One of the top initiatives was to focus on a structured customer service training program that would provide a high-level of customer satisfaction and hospitality while hosting in and out-of-state visitors," states Jim Kirkos.
Training your staff now is more important than ever. We want your team and our guests to leave with a memorable experience, learn about all the resources available in our Region, and have an experiential and rewarding time during their visit with us. So be informed about what the Meadowlands Liberty Region has to offer and be a resource to neighboring guests to make their experience a positive one. This Warm Welcome Training will brief your team on all elements pertaining to the Big Game including maintaining great customer service, solving problems, transportation resources and encouraging guests to patronize our businesses throughout the Meadowlands Region and in New Jersey.
We encourage you to take advantage of this region-wide training rollout. For further information about the training program or schedule, please contact Ria Bloss at WarmWelcome@bergen.edu or call at 201-447-7466. Program costs are affordable at $45.00/person to allow you to enroll front-line employees that will come in contact with the general public to participate. Also inquire about instructors conducting a class at your workplace.
A member who attended our pilot program recently stated; "The instructor was very energetic and had a lot of resourceful information about the Meadowlands Region; we had no idea they had so much to offer." Michael Good, Field Marketing Manager, ACE Houlihan's.
Please join the Meadowlands Regional Chamber and the CVB - we are committed to make the Meadowlands Liberty Region a first choice destination. To be kept informed during the Big Game week, or to standout among the competition in your market and leave a lasting impression on our guests, please register at http://goo.gl/mLiguf. It's that easy. Remember, New Jersey may be cold in February but we will guarantee a WarmWelcome!
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