February 2018

Meet Niomi Higgs, QSE/HR Manager at MGM Bulk. 

Nomes has recently completed her Diploma of Work Health and Safety with CTS through RPL (Recognition of Prior Learning) and remains one of our most committed students to continued learning and national recognition. 

Nomes came to the RPL process highly organised with a keen sense of the type of evidence and knowledge that needed to be demonstrated to complete the qualification in this often underrated mode (RPL). It was a fantastic example of keeping lines of communication open with trainer/assessor Jonathan and dedication to commit to the process. 

Thanks Niomi, for being a star student! 

Shannon attended our short, sharp, two-hour Presentation workshop on January 30 and provided us with some great feedback:

"I recently completed a 2-hour workshop at Combined Team Services on "Present Presentations for Impact" and found it extremely valuable. Jonathan was a fantastic teacher, I found the content easy to understand and aimed at the right level for the people in attendance. Thank you! I look forward to training with CTS again in the future."

Thanks for your feedback Shannon, we are so glad you enjoyed the session. 

If you've had a great experience and want to share it, please leave a facebook review on our CTS Company Page. 

Provide Incredible Customer Service
Feb 13 - 9.00am - 11.00am
ONLY $77 per person, $66 Early Bird

"Good service is good business" ~ Seibel Ad

It can take MONTHS to find a customer, and
SECONDS to lose one. Excellent customer
service is a key component of modern business
today and this workshop provides the tools for
participants to embed best practices of
customer service delivery into all aspects of their role. 

This workshop is ideal for anyone providing internal and external customer service, including frontline staff and new employees.

Workshop content:
  • Who are our customers?
  • What is excellent customer service?
  • Creating customer service standards
  • How to support a culture of customer service
  • What does it mean to 'go the extra mile?' Book your place through our website!

How Well Are You Doing With Consultation?
Feb 16 - 8.30am - 12.00pm

We are still offering our Certificate IV WHS Seminars to the public for their professional development purposes. 

We invite you to come along and learn all about the participation processes that are described in legislation. 

We are also covering communicating relevant safety information, identifying and delivering training requirements, and improving consultation and participation processes in the workplace. 

If you are a current Certificate IV WHS student, make sure you have contacted us to advise of attendance, but if you would just like to come as a learning experience please  contact CTS to make your booking!

Key Management Skill Set
Feb 19 & 20 - 8.30am - 4.00pm
ONLY $600

Many new leaders go from the tools into leadership roles because they were... well, really good on the tools! 

More employers are looking at people who exhibit key leadership behaviours and not just hold a supervisor or leading hand title.   There's a lot that goes into leading people and projects, and working with teams to get the best results. 

Join the CTS team for two days of knuckling down on the performance goals of yourself, your teams and your tasks. 

You take away a practical guide to immediately implement all the great strategies we show you. This guide isn't just a read and watch the words swarm on the page (boring!!), but a logbook that get's you completing real leadership tasks in real time that will make real improvements in the way you lead and the way your team responds to you. 

Assessment for three (3) Leadership and Management units is free and completely optional.  Make your booking online now!


Do you like the idea of scholarships to help get you where you're going?

Keep an eye on the Department of Training and Workforce Development's Scholarship page where information is provided on recurring and one-off scholarship programs to fund or subsidise VET qualifications at various levels (i.e. Certificate II or IV) and in various industries. 

Bookmark this page and check in regularly to see which scholarships you may be eligible for. 


Did you know that Karen is an active member of the South West Carers Advisory Group? 

All members of this group are passionate about helping the community speak up about South West mental health support services from a Carers point of view. 

The SWCAG (Mental Health) have just launched their updated website and invite Carers to make contact.  Carers can contact SWCAG (Mental Health) and express comments and concerns relating to support services in the South West Region. 

Please share this message with any carers of people experiencing mental illness. More information (including upcoming SWCAG presentation events in Collie and Harvey) are on the events page of the  SWCAG website.