Member Account FAQs

I'm a Current Member, how do I activate an account and see my information?
  1. Click the Returning Member button or select the Create Login icon located on the bottom left of the Registration page.
  2. Enter the member's full name and e-mail address or last name and customer I.D. and click Continue. This will validate you as a member in our system and send an e-mail link to continue. You MUST have a valid e-mail address on file with GSHPA in order to continue.
  3. Once you are validated as a member, an "Admin" e-mail will be sent to the address listed on your member profile and a link will be provided to select a user name, password and a security hint question. Follow these steps:
    • Step 1: Create a unique User Name for your account. It can be a first/last name, an e-mail address, or a unique word. This name will be used for all future log-ins.
    • Step 2: Create your Password. The password must be at least 7 characters.
    • Step 3: Select a Security Question and fill in your answer. This question will appear if you forget your password.
    • Step 4: Click Create Account

4. You will see a message that reads: The web account has been successfully created. You   will see your name in the upper-right corner of the screen, confirming that your account is now activated and you are logged into the Online Registration system.

I have submitted my paperwork (or been a member for many years), but the system says "Customer Not Found". What do I do?

Your Name and E-mail must be an exact match to the information that GSHPA has on file. Misspelled words, nick names, inaccurate spacing or characters will prevent you from moving forward. DO NOT select the Become A Member button. Contact the Help Desk for assistance at
Why did I receive the message "Duplicate Customer Match Found?"


Do not continue. You already have a customer profile in the system. Try to activate your account by selecting the Retuning Member button on the homepage. If that fails, contact the Help Desk for assistance at  
My daughter doesn't have an e-mail address, how can I activate her account?

The same e-mail address can be used with multiple accounts. We ask that a parent or guardian's e-mail address be listed on the girl's account, especially for girls under 13 years of age. This e-mail address must be checked regularly as confirmations and other information regarding programs and trainings will be sent to the e-mail address on the account.


Even though the same e-mail address can be used to activate each account, keep in mind the username and password MUST be unique for each person.

Why didn't I receive the e-mail to create my user I.D. and password?


Please make sure an e-mail address is listed on every profile registered. Often times confirmations go into spam/junk folders, to avoid this please add to your list of approved e-mail addresses. If it is not in your spam/junk mail, contact the Help Desk for assistance at
Do I have to create a new username and password if I already have one for the Council Store and/or EBudde?

Yes, you will need to create a profile and separate username and password to access the online membership registration. The online membership registration system is not linked to the Council Store and/or EBudde.  

Unsupported Web Browsers

Windows 8 and Internet Explorer 10 - Please follow the directions below to change to compatibility mode, or use another web browser such as Firefox, Safari, Google Chrome or IE8.


To initiate the Browser Compatibility Mode: From your website address bar (https://) click on the compatibility icon that resembles a piece of paper torn in half which is next to the refresh icon. After logging into your account, you will notice a menu of options in the upper left hand corner of your screen. If this menu does not appear, you will need to access the website using another web browser in order to continue.

Girl Scouts in the Heart of Pennsylvania

350 Hale Avenue | Harrisburg, PA 17104 | | 1.800.692.7816