Member Account Information FAQs

I cannot see my account information.  


Be sure you are logged into your account. On the left navigation bar, click on the My Account link and you should see your name and address at the top of the page.

How do I know if my membership is current?

In the left navigation bar, below the Shopping Cart, there is a box with your membership information. The date you need to renew your membership is listed in this box. Here, you can also print a copy of your current membership card.

 I need to change my user name and/or password.


Click on the My Account link and you will see a drop-down list of options. Click on the option you wish to change. Be sure to click Save for all changes.  

I have moved and need to change my address.

Under the My Address section, click on the Edit link and a new screen will open. Delete your old address and enter the new one. Click Save when finished.

I have a new phone number and/or address.


Under the My Communication Methods, click the Edit link to the right of the information you need to update. A new window will open; update the information and click Save when finished.
My name has changed. How do I update this information?


Name corrections and changes need to be completed by council staff. Please send an e-mail to with updated information. Include your full name, address, contact information and troop affiliation. 
I want to check my "Race & Ethnicity" record.

Clicking on Update Race & Ethnicity allows you to edit the current information in the database. This information is not mandatory and only used for statistical purposes only. Providing this information helps to ensure community support and funding for Girl Scouts in the Heart of Pennsylvania. 

I have made changes to my personal information. Why doesn't it show up?

Some information takes up to 24-hours to update once it has been changed. If it doesn't show up after 24-hours, contact the Help Desk for assistance at

Girl Scouts in the Heart of Pennsylvania

350 Hale Avenue | Harrisburg, PA 17104 | | 1.800.692.7816