Mountain Metropolitan Transit Newsletter
March / April 2014
In This Issue
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Dear Friends,

I am happy to announce that Mountain Metropolitan Transit (MMT) will be implementing some exciting service changes beginning March 30, 2014.


We can finally bring back some Sunday service, the number one requested service-type from our 2013 onboard rider survey. Holiday service will be increased so that MMT will now run 362 days a year. We will run bus service every day except Thanksgiving Day, Christmas Day and New Year's Day.


With unemployment rates in the Pikes Peak region stubbornly hovering near eight percent, perhaps the most exciting news is the new Route 23 local express service to the Powers corridor, an area that supports thousands of jobs. This express route will originate at the Citadel Mall Transfer Center with service to Barnes Rd. and Tutt Blvd. running every 60 minutes from approximately 6:15 a.m. to 7:15 p.m. You'll also be able to take Route 23 to a Sky Sox day game. Avoid the parking hassle, relax and enjoy the ride.


For details about these changes and others, please visit us at    



Vicki McCann
Mountain Metropolitan Transit
Finders and Seekers
by Kelley Heider

A Baby (no, wait, false alarm), Bibles, Bicycles, Canes, a Cat (yes, a cat), Cell Phones, Computers, Diapers, Formula, Glasses, Gloves, Hats, Headphones, Medicine, Purses, Scarves, Strollers, Tools, Umbrellas, Wallets, Watches.


What do these things have in common? They've all been left behind on a Mountain Metropolitan Transit (MMT) bus over the years. Curious about the volume of items left behind, I recently spoke with Patricia Amenic and Regina Cain, our Customer Service Representatives, to find out what happens to unclaimed items and learn more about our lost and found policy.


Lost and Found sign art courtesy of Maeson Dunlap of Pikes Peak Prep.
Thanks, Maeson!


Everything that the drivers turn in to the lost and found at the end of each day is documented carefully. If it's a cell phone, Patricia and Regina try to locate the owner by calling family members in the phone's list of contacts. If it's a credit card, they try contacting the bank or card issuer to notify the card's owner. If it's an item without identification, it is documented, tagged, and stored until it is either claimed or turned over to the City's Property Disposal department. Patricia estimates that around half of what's lost goes unclaimed. It is MMT's policy to hold lost items for up to 30 days.


Once the items are turned over to Property Disposal, their value is assessed and they are made available for purchase at auction on For those of you who haven't heard of, it is an interesting site with a flea market feel where you can find anything from baseball cards to jewelry to vehicles. Looking for something specific? It's definitely worth taking a few minutes to look over the ever-changing selection of goods.


If you think you left something behind on one of our buses, call Customer Service at 385-RIDE and describe the item in detail to find out whether it has been turned in. Items can be claimed during business hours (8 a.m. - 5 p.m.) at the Transit Administration Building, located at 1015 Transit Drive. Anyone who comes to claim an item must be able to describe it in detail and present a valid photo ID.



Bus Stop Standardization Project
Improvements to Better Serve You
Facilities Coordinator, Kim Karr, affixes route number to bus stop sign.


Beginning with the Fall 2013 Service Change, Mountain Metropolitan Transit (MMT) started implementing new bus stop standards on three test routes: 3, 5, and 25. The standardization project is an initiative to evaluate our overall service, increase efficiencies, and regulate the appearance of and information available at each individual stop. Pleased with the results of the test routes last year, our facilities team has laid out a plan to continue improving routes by applying these standards throughout the year.


A few things you may notice during this standardization project are a change in bus stop placement, sign configuration, or schedule information. To improve rider experience, we will be placing route numbers on bus stop signs, so it is clear which routes service each stop. The schedule carousels will be replaced with smart stop signs that will direct riders to an automated phone line or website to receive schedule information.




Perhaps one of the most noticeable changes will be in bus stop spacing. With an eye toward increasing our on-time performance and improving customer service, bus stop spacing on each route will be evaluated. If a stop is going to be removed due to low ridership, nearby bus stop proximity, or passenger safety factors, a public notice will be posted at that stop two weeks prior to its removal. A stop will not be removed without a careful evaluation that takes into account its proximity to residential areas, schools, hospitals, businesses, and high speed roads.

A Brief on Our Transit Services
Overview of Finances and Key Objectives for 2014
Around Town
Mountain Metro to Exhibit at Local Events

We are really looking forward to getting out into the community in the coming months to talk with young people and their parents about the benefits of public transportation, and the amazing programs and services we offer to help our community's youth explore alternative transportation options. Stop by and say "hello"!


Kids First - Summer Fun Expo

Saturday, March 22, 10 a.m. - 4 p.m.

Chapel Hills Mall

1710 Briargate Blvd. 80920


Mountain Metro will be promoting the Summer Haul Pass and handing out information about bikepool, walkpool, and our schoolpool service.


Governor's Summer Job Hunt

Thursday, April 3, 11 a.m. - 4:30 p.m.

Colorado Springs DoubleTree Hotel

1775 E Cheyenne Mountain Blvd. 80906


Mountain Metro will be available to answer questions about alternative transportation options for young people needing to get to and from summer jobs.

Earth Day 2014 - Tuesday, April 22
Take the Bus. Save the Planet. Help Yourself.
If you do nothing else to observe Earth Day, try transit! Taking the City bus is not only good for the environment, it's good for you as well. To inspire you, here are some interesting facts and statistics from the Federal Transit Administration (FTA) and the American Public Health Association (APHA):


-Over 140 million Americans live, work, and play in areas where air quality does not meet national air quality standards. Harmful motor vehicle emissions account for 25-50% of air pollutants in these areas.


-On average, public transportation produces 95% less carbon monoxide, 92% fewer volatile organic compounds and 45% less carbon dioxide compared to private automobiles.


-Studies have found that men who commute to work using public transportation are 44.6% less likely to be overweight due to increased active commuting.


-A study found that commuting by public transportation instead of by car increased energy expenditures equivalent to the loss of one pound of body fat per six weeks.


-The average American produces 20 tons of CO2 per year, or 121 pounds per day. So, by taking existing transit rather than driving alone, for a daily commute of 10 miles each way, a person would save 4,600 pounds of CO2 per year (based on 240 working days per year). That is 2.1 metric tons, or about a 10% reduction in carbon footprint. By comparison, weatherizing their home and adjusting their thermostat would save a person about 2,800 pounds of CO2 per year. Calculate your carbon footprint with the FTA Carbon Calculator.

A Very Mountain Metro Valentine's Day
We Love Our Riders

On Valentine's Day this year, we wanted to do something special for our riders, so we partnered with America the Beautiful Chorus and had a babershop quartet perform a lovesong for unsuspecting passengers. A link to the resulting video valentine is below. We hope you love it!   


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