179 Lincoln Street, Boston, MA 02111
1 Sundial Avenue, Manchester, NH 03103
Minuteman Broker  Newsletter
- Winter 2016 -
Greetings Minuteman Health brokers,

Minuteman Health starts 2016 with some great news: our membership is growing. Thanks to our strong broker community, as well as factors including our financial stability, our competitive premiums, and our growing provider network, we are reporting a 70% enrollment increase from 2015.

In order to pass on important updates and milestones like this to our valued brokers we have created this brief quarterly MHI Broker e-Newsletter to keep you up to date on Minuteman Health. Watch for important updates along with useful tools and resources in your inbox every few months. Of course, if you need personalized service in the meantime, our Sales team is just a phone call or email away. 

As always, thank you for your continued support of Minuteman Health! We couldn't do it without you.

2016 MHI Membership Growth is Strong...Thanks to You!
January 19, 2016 -- Boston, MA: Minuteman Health announced its current 2016 enrollment has exceeded 24,000 members in the individual, small group and large group segments.This increase reflects a 70% increase from 2015. This growth is in large part due to the hard work of MHI's brokers. Thank you for all you do! 

Read more here.

 Minuteman Health CEO to participate at the February NEEBC 2016 Market Outlook Event
Minuteman Health is proud to sponsor the New England Employee Benefits Council (NEEBC) 2016 Market Outlook event which will occur on Thursday, February 4, 2016, from 8:00am to noon. Minuteman's very own CEO, Tom Policelli, is a featured panelist and will be joining other health insurance leaders as they discuss overall trends in the market.

Read more here.

MHI Broker Advisory Councils
Minuteman Health has broker advisory councils in both Massachusetts and New Hampshire. We are looking for good candidates who are interested in joining discussions on market trends, product development, pricing strategy, MHI provider network additions, and more.
If you are interested in serving on either of these councils, please let us know.

MA: Contact Patrick O'Brien
at  patrickobrien@minutemanhealth.org  or 857-265-3333.

NH: Contact Peter Hess at peterhess@minutemanhealth.org or 603-836-4660.

Navigating the MHI  
Call Tree  (855) 644-1776: OPTION 5 is your "Go To" Option
OPTION 5: Contact Broker Relations (option 5) for questions pertaining to member ID cards, plan selections & premium payments.

OPTION 3: Contact Customer Service (option 3) only for questions relating to your client's claims. (REMINDER: As the broker, you must have your client sign the Authorization of Personal Representative Form.) This form is required by HIPAA and allows someone other than the member to discuss a member's protected health information.

OPTION 6: Contact Technical Support (option 6) for questions relating to the large group portal, Minuteman Health Direct. Minuteman Health Direct is a secure, online portal that gives brokers administrative access to their large group accounts (e.g. performing additions or terms and making dependent changes, etc.) You can log in from the Minuteman Health website homepage.

New Hampshire Wellness Benefit Update
NH Small Group - Health & Wellness Benefits
In-Plan Hospital Network Update
We are pleased to announce the following additions to our In-Plan Hospital networks:

Elliot Hospital (Manchester, NH)  - effective 12/1/2015

Termination: New London Hospital  (New London, NH) - Terminated as of 12/31/2015

Beth Israel Deaconess - Plymouth  (Plymouth, MA) - effective 8/14/2015

Lawrence Memorial Hospital of Medford  (Medford, MA) - effective 1/1/2016* 

Melrose-Wakefield Hospital  (Melrose, MA) - effective 1/1/2016* 

*Hallmark Healthcare providers will become effective in the MHI network as soon as they complete the credentialing process.  As these providers are fully credentialed, they will then be incorporated into the MHI directory.  If you have any questions about whether a provider is in the MHI network yet, please call 877-892-7621 or email  providers@providernetworkalliance.com.
Minuteman Health Broker Support Contact Information
Minuteman Health On-Exchange Broker Support:

For questions concerning the application status of those enrolled through Healthcare.gov, please direct inquiries to nhbrokers@minutemanhealth.org or call 855-444-3522.

Minuteman Health Off-Exchange Broker Support:

Minuteman Health off-exchange broker support (business written through Health Services Administrators at hsainsurance.com):
For questions about a client's policy who enrolled through Health Services Administrators (HSA), contact your dedicated HSA sales representative. This person's contact information was included in your welcome email from HSA. If you do not know who your dedicated HSA sales rep is, contact brokers@hsainusrance.com.
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