Make the most of your health care dollars - STAY In-Plan! Always check to make sure a provider is In-Plan before receiving care, especially when...
1. You're Seeing a New Provider
Always use our In-Plan Provider search tool to make sure your new provider is In-Plan. That includes doctors, specialists, pharmacies, laboratories or any other health care provider. If you need assistance, call the Member Services Team at 855-644-1776 (Mon-Fri, 8am-6pm).

2. You're Having an Elective Surgery or Procedure
If you know you'll be having surgery or a procedure ahead of time, make sure all providers involved (including laboratories) are In-Plan. Even if you choose an In-Plan Hospital, some providers involved in your procedure may be out-of-plan. Always let the hospital or surgeon know beforehand that you only want to use In-Plan Providers.

3. You Receive a Referral
When your In-Plan Primary Care Provider (PCP) refers you to a specialist or lab, make sure the specialist is In-Plan prior to scheduling the appointment.

4. You Need Urgent Care Services
If you're experiencing a health problem that isn't life-threatening and aren't able to visit your In-Plan Primary Care Provider (PCP), using an In-Plan Urgent Care Center or Walk-In Health Clinic is a great option.
Important note: If you need urgent care when traveling outside of New Hampshire you will be covered at out-of-plan urgent care facilities and walk-in health clinics. (When inside NH, you must STAY In-Plan.) 

5. You Need Emergency Care Services
When it comes to life-threatening emergencies, MinuteMembers are always covered. However, staying In-Plan for emergency care may involve lower out-of-pocket costs than care from out-of-plan services and facilities. So, if there are two equally close emergency rooms in the event of an emergency, choose the In-Plan ER.  
It's easy to find an In-Plan Provider. Simply visit our In-Plan Provider search tool or call the Member Services Team at 855-644-1776 (Monday through Friday, 8am-6pm).

Memorial Hospital

Located in North Conway, NH, the non-profit Memorial Hospital is the Mount Washington Valley's largest health care facility and is committed to making its community among the healthiest in America.
This critical access hospital includes a 25-bed inpatient unit, a 24-hour emergency department, surgery center, clinical laboratory, heart health & wellness programs, family birthing center, sleep center, wound care center and the Miranda Center for Diabetes. Physician practices include primary care and family medicine, women's health, orthopedics, physical therapy and sports medicine. Also located on the hospital campus is the Merriman House, a 45-bed nursing home specializing in Alzheimer's and other memory disorders.
Reminder: Take Advantage of the MinuteMember Wellness Rewards Program

Good news! Did you know that getting your annual preventive visit with your In-Plan Primary Care Provider (PCP) will benefit your health AND your wallet? MinuteMembers enrolled in a fully insured plan who are 18 years or older will receive a $50 wellness incentive check after visiting an In-Plan PCP for an annual preventive visit anytime during 2017.
There's even more good news-you don't have to fill out any paperwork. We do all the work!
In-Plan Provider Network Updates

Our In-Plan Provider Network currently includes over  13,100  In-Plan Physicians, Hospitals, Community Health Centers, Urgent Care Facilities, Behavioral Health Providers, Walk-In Health Care Clinics and other health care providers practicing at over 23,800 locations throughout our New Hampshire service area. That includes over 8,900 In-Plan Providers in Massachusetts and over 3,600 In-Plan Providers in New Hampshire.
The In-Plan Provider map shows where our In-Plan Hospitals are located, as well as the reach of our In-Plan Provider Network.
NH In-Plan Hospital Map
Pharmacy Benefits - Now on

You spoke and we listened!
From our last Minute to Think survey, we heard that members want easier access to pharmacy information on Your wish is our command! Visit our new pharmacy pages to find:
  • Preventive Medication: A list of preventive medications that are available to you at no member cost-sharing (that means no out-of-pocket costs).
  • Specialty Medications: Information about specialty medications and easy instructions on how to sign up for our specialty medication home delivery program.
  • OptumRx Member Portal: A convenient, direct link to the OptumRx Member Portal. Once signed on, members can review and retrieve medication history, refill or renew prescriptions, determine cost-sharing for medications and find In-Plan Pharmacies.
NH Pharmacy
Health & Wellness: Tick Bite Prevention

With experts anticipating an increase in tick-borne illnesses this year, be sure to protect yourself and your family from tick bites! The Northeast is at highest risk for incidents of Lyme disease, Babesiosis and a rarer virus, Powassan, especially during the summer months.
To protect yourself from tick bites, always:
  • Check yourself for ticks after being outside
  • Wear long layers when outside, especially when you're in humid, wooded or grassy areas
  • Use bug repellent with at least 20% DEET on exposed skin and clothing
  • Use preventive measures on pets to reduce the chance that they will carry ticks into your home

Save the Date for the next Minute to Think Survey - 
Monday, June 26

Join Minute to Think. We'll be listening.
It's not too late to sign up to participate in next week's Minute to Think survey! Sign up today and have the chance to WIN a $100 Visa gift card.
  Sign Up
Quick Links

Need help? Contact the Minuteman Health Member Services Team at 855-644-1776 or send an email* to
Register for Minuteman Health Direct, our secure online members-only portal. Go to  Minuteman Health Direct.
HMO members--find an In-Plan Provider. Visit our  In-Plan Provider search tool.
POS members--find a provider. You have access to both In-Plan Preferred and In-Plan Non-Preferred Providers. To find an In-Plan Preferred Provider, visit the  In-Plan Provider search tool . To find an In-Plan Non-Preferred Provider, visit the  First Health Provider search tool. (Remember though, the more you stay with In-Plan Preferred Providers, the more money you can save.)
Looking for important member updates? We've got them for you under  Member Resources.
Employers-are you looking for insurance for your employees?
Contact Peter Hess, NH Director of Broker & Employer Relations, at
*Prior to emailing your question to Minuteman Health, Inc. please take a moment to review our  Privacy Statement .

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