An Important message for NC Health Benefit Representatives
As we wrap up 2017, here are some important updates and reminders for NCFlex benefits:

  • Term Life EOI forms have been sent out to employees and spouses who enrolled in the Group Term Life plan or made a change that was outside of the Guaranteed Issue amount. If an employee does not receive an EOI form but should have, they can contact LifeHelp for Voya customer service: 1-877-464-5111

  • EyeMed Vision Care begins 1/1/18. Employees should be receiving welcome packets and cards in the mail toward the end of this month. As a reminder, employees can visit www.eyemedvisioncare.com/NCFlexoe to find a provider and/or review benefit details

See more updates and reminders below -->>>
Exceptions...

...have been rolling in for NCFlex benefits. To help us move these along quickly for your employees, please include as much information as possible regarding the exception request. Here are some reminders on things that should be included:

  • Employee's full name and the full names of any dependents the benefits affect (if an employee has not already done so, please have them enter the dependent information into the Enrollment platform)
  • Detailed description of why the exception is being requested and whether it was an employee error or HBR error
  • What benefits are being requested to be changed and exactly what those changes are (effective date, who should be on the plans, what plan level, etc.)
HBR Vendor Contacts

A few details have been updated on our vendor contact sheet, please see below.

Updates include MetLife's vendor contact (phone). Be sure to use the email address listed on this contact sheet to receive the quickest response.
Need to order more 2018 NCFlex Enrollment guides?
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***** Coming Soon! *****

We are in the process of creating an HBR page on the NCFlex site to include things like our vendor contact sheet, a link to order guides, and the NCFlex HBR Manual. We will also keep copies of these email notices for you to refer back to. This change will take place within the next few weeks!