I have the Accident Plan. How do I file a claim?
Participants call LifeHelp at 1-877-464-5111. After some basic information is collected, a claim form is sent directly to the participant either via email or mail. The claim form includes most of the information (including the employer form) completed, leaving only a few things left for the participant to add.
The participant completes the forms, attaches any supporting documentation, and sends to Voya’s claims department per the information on the form (fax, mail, or upload online). If an employee bypasses calling LifeHelp and completes a form found online and submits, the employer form will be missing and the claim filing may take longer.