Below are some tips and reminders to help you have a wonderful school year!
Opening a Ticket
When opening a ticket with the virtual support center, please always include the following:
- Students first & last name
- ID number (This will help to insure we have the correct student)
- Course name - including specific section ex: CourseSec01Spring15.
Replying to a Support Center Ticket
Reply back to a ticket by clicking on the link provided at the bottom of a help reply email will keep all students information secure and will attach your information directly to the ticket.
See image: http://screencast.com/t/ZdciZ55coU4
Blackboard Instant Messaging (BBIM)
Students will need to click on the BBIM link in their class and create an ID and password that they will remember. NCVPS does not issue BBIM logins nor do we store this information.
Student Email Confirmations in Moodle and Blackboard
If a student's e-mail is missing or shows pleaseadd@ncvps - the student will not receive important e-mails from their teachers.
Please have students confirm/update their email information by following these steps:
In Moodle:
- Navigate to Administration
- My Profile settings
- Edit Profile
- Verify or update e-mail
- Scroll to bottom and "Update Profile"
In Blackboard:
- Click on students name in the upper right side of your BB course
- Click on setting
- Click on Personal Information
- Click on Edit Personal Information to update e-mail
- Scroll to bottom and Submit
Bookmark NCVPS Login Pages
Many students visit our homepage to log in to their courses. It is a best practice to bookmark the actual login pages for both Moodle and and Blackboard. Please have students and lab facilitators bookmark the following pages:
Moodle: http://moodle.ncvps.org/
Blackboard: https://ncvps.blackboard.com/
In addition, many school administrators visit our homepage to log in to our registration system or Virtual Support Center. Please bookmark both of these pages in your web browser:
Registration System: http://registration.ncvps.org/ncvps/user/login/
Virtual Support Center: http://www.help.ncvps.org/
Password Reset
If you have had your password reset, the new password will not expire unless you have reset it. If you have forgotten what your password was reset to, you can look up the help desk ticket in your email account to access the new password or click "Forgot Password" on the Moodle or Blackboard login pages.
Tech Requirements
For additional information please see our Tech Requirements:
http://www.ncvps.org/index.php/technology-requirements/