April  2018

NIHCA Conference & Exhibit Show

Wednesday, May 16
New Brighton Community Center
8am - 3:30pm

NIHCA is only having one conference this year.  The Spring NIHCA conference will be Wednesday, May 16 th, 2018 at the New Brighton Community Center in New Brighton, MN from 8am-3:30pm.  An amazing keynote speaker, Jerrid Sebesta, (formerly #blamejerrid) along with the choice of 6 break-out sessions for you and your other staff, breakfast, lunch, roundtable networking, free door prizes and more! 
New Data Requirements

For years and years, some of our insurance partners have accepted slight data discrepancies like 'Suzanne' is submitted as 'Sue' or 'Johnson' is submitted as 'JohnsEn', etc. 

However, moving forward, most insurance companies will not accept these data errors and will now start denying those member's reimbursements after all these years.

As a club, please be advised that it's very important to correct member data. It is the club responsibility to check your monthly "Reimbursement History Reports" each and every month, so you can stay on top of the corrections needed.  Please let your members know that they need to enter the insurance information as it appears on their insurance card.  NOTE: Some insurance cards can be the nickname of the member vs their real name.  So again, please enter the information from their card.

Customer Service Quote of the month:  

"CONSISTENCY is key - every customer - every time!

The Spectrum of Awesome:  Brand Yourself to Fuel Your Business Growth
by Kristen Brown

FREE Webinar for all fitness staff.  Another opportunity to learn...     REGISTER HERE

Hint of the Month:  

It's April... and April 8 th  is on a Sunday.  Please know that submitting closes at midnight on April 8th , regardless of the day.

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