May  2018

NIHCA Conference & Exhibit Show

Wednesday, May 16
New Brighton Community Center
8am - 3:30pm

NIHCA is only having one conference this year.  The Spring NIHCA conference will be Wednesday, May 16 th, 2018 at the New Brighton Community Center in New Brighton, MN from 8am-3:30pm.  

An amazing keynote speaker, Jerrid Sebesta, (formerly #blamejerrid) along with the choice of 6 break-out sessions for you and your other staff, breakfast, lunch, roundtable networking, free door prizes and more! 

What are you waiting for?  REGISTER TODAY!!

P.S. Hang out with Olympian Carrie Tollefson over lunch
The New Member Portal - Already Enrolled
... is LIVE!!

NIHCArewards has launched an online tool for your members, as it relates to their detail of the fitness reimbursement program(s). The member portal is called Already Enrolled and is available online at It is a online site for members that have already signed up and enrolled in the fitness reimbursement program to view their reimbursement history, edit their member information or change their insurance.  

The member portal is not meant to take the place of your duties as a customer service driven fitness facility.  So please continue to take care of your members as you always have. We expect you, the fitness facility, to continue to help your members make changes to their insurance information, check reimbursement reports and update any proprietary information that they need changed.  If members have questions, please help them and direct them to a helpful user guide for the instructions to navigate around Already Enrolled member portal.  

Customer Service Quote of the month:  

"Your smile is your logo
, your personality is your business card, how you leave others feeling after an experience with you, becomes your trademark."
- Jay Danzie

The Systematic Approach: Building Relationships with  Local Businesses

FREE Webinar for all fitness staff.  Another opportunity to learn...     REGISTER HERE

Hint of the Month:  

When you have member(s) that cancel their membership at your facility, please remember to log into NIHCArewards and go into the member record to change the Member Status to Cancelled, but not until after they have received their "applied" credits .  

Preferred Vendor Guide
Spring 2018

Exclusive discounts on products & services
available only to NIHCA members

National Independent Health Club Association | 320-722-0084| EMAIL | WEBSITE
Log on to NIHCArewards HERE