Navakai eNews
September 2013 - Volume 5, Issue 32

   

   

It's not about the technology.
 

In fact, it never was.  

 

Navakai is not your typical IT Company. Truth is, we don't even like calling ourselves an IT Company. Rather, we're a customer service organization that just happens to manage and support computer systems. Why? Because 90% of the people we talk to every day are not "techs" and just want their stuff to work. They also want to "hear our smile" on the phone, be responded to quickly, not be talked-down to, and be assured that we will do our best to resolve their issue.    

 

So, in the end, it's really not about the technology. It's about the customer experience.  

 

Thank you for your continued partnership,

 

Davin Neubacher
Navakai, Inc.
Checking company email on your SmartPhone?
     

There are over 350 million mobile devices in the United States; roughly 1.5 mobile devices per American. 46% of those mobile devices are smartphones and this number does not even account for the number of iPads and other tablets out there.

In other words, your employees are connected all the time, both at, and away from work. It also means you need to have an established mobile device policy to minimize your organization's potential risk.

Here are 5 questions for you to think about in drafting (or revising) your mobile device policy:
  1. Do you allow your employees to connect personal devices to your network? Or do you limit network connectivity to employer-provided devices? And, where is the data stored, on the device itself, or remotely? The answer to these questions will not only impact the security of your network, but also dictate which mobile devices your company will support.
  2. Do you permit employees to use mobile devices in the workplace? It's difficult to require employees to check their devices at the door. But, if you have safety-sensitive positions, you should consider protecting these employees from the distractions mobile devices cause.
  3. Do employees know what to do if a device is lost or stolen? Do you have the ability to remote-wipe a lost or stolen device? Even if you have the ability to remote-wipe a device (and if you don't, you should), your employees will actually prevent a remote wipe if their first call upon losing a device is to Verizon (which will deactivate the phone) instead of your IT department.
  4. Do you prohibit employees from jail-breaking their iPhones or rooting their Androids? These practices void the phone's warranty. Also, consider banning the installation of apps other than from the official iTunes App Store or Android Market. It will limit the risk of the installation of viruses, malware, and other malicious code on the devices.
  5. Are devices required to be password-protected? It will provide an extra layer of protection if the device is lost or stolen. Also, your industry might dictate an added layer of protection. Do you employ lawyers or medical professionals, for example? If so, ethical rules or HIPAA might mandate password locks.

Questions? Give us a call @ 719.630.1280.   

 

Excerpts of this article written by Jon Hyman, a partner in the Labor & Employment group of Kohrman Jackson & Krantz.

 

Partner Spotlight - Energy Resource Center

 

The Energy Resource Center works closely with Colorado Springs Utilities as well as other utility providers and nonprofits in El Paso, Elbert, Douglas, Fremont and Teller counties.

 

Their mission is to help  income qualified residents make energy efficiency improvements to their homes or apartments that will increase their quality of life, and save them money on energy bills. These efforts help to keep southern Colorado families warm and protect them from the risks associated with dangerously low temperatures and carbon monoxide poisoning.

 

ERC has been helping families save money and conserve energy since 1979.

 

ERC receives some federal and state funding, but relies heavily on donations. They boast one of the lowest overheads of any charity in the region with 97 cents of every dollar directly funding their programs. To supplement the budget, they have started offering  fee for service energy audits and improvements to area home and business owners.

 

The ERC employs skilled and experienced energy auditors that work with a team of certified, licensed and insured technicians to perform energy upgrades.

 

With 23 employees, they serve 7,000 square miles across five Colorado counties.

 

Navakai has been a partner with The ERC since 2008 and we are extremely grateful for what they do to better our community. Learn more at www.erc-co.org.

 

 

Photo of the Month
       
Mr. Morland receiving some (much needed) council from
The Good Reverend Neubacher at a recent social event.

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