Dear Valued Client,
We're excited to share the news with you about our newest technology application at IMC. In the next few days we will be rolling out a new customer support system through ZenDesk. Any maintenance request sent to firstname.lastname@example.org will now generate a ticket in our new system and be assigned to one of our techs. You will receive an email confirmation with a link to your ticket for you to view the status of your request at any time. The first time you go to view a ticket you will be required to create a unique login to access that view, please follow the steps as prompted and save your login information.
The new system allows any member of our support team to work on your ticket and provide a trackable email stream. This will in turn hopefully reduce turnaround time and improve our communications with you. In order to most efficiently process your ticket, please include your company website address (URL) and specify pages where you want changes made.
In the coming weeks, we will also be introducing a client portal where you can login through our website to view current and previous tickets. We are very excited about embracing this new technology and hope that you all will experience the benefits of the new system. Thank you for being a valued client of IMC, we look forward to feedback from you.
President & Customer Service Advocate
Image Marketing Concepts