We're happy you're with us, and it's time we let you know!
New System Changes!
Driscoll Health Plan prides itself on being a friend of the family for our members. However, we have been remiss in expressing our gratitude for our network providers and all they do to make our members healthier and happier. It is with that in mind that I write to you today to inform you of all of the changes we are making to lessen the administrative burdens that so often work to distract us from our purpose of enriching members’ lives. We have and continue to seek feedback from all of our healthcare team members to create more efficient processes and achievable goals for care.
A few ways Driscoll is using feedback received from providers to decrease provider burdens in 2018:
Bringing all Eligibility and Enrollment in-house and removing the third-party administrator
Bringing all Claims processing and payments on-board and removing outside vendors
Removing currently out-sourced customer service so you always speak to Driscoll Health Plan directly
Implementing a new software platform that will reduce data migration errors and provide a stable environment ensuring that everyone is always on the same page with member information
Exploring new information strategies to keep providers and their staff informed of any changes taking place within the Texas Medicaid System and Driscoll Health Plan
Watch Out for our Upcoming Antibiotic Stewardship series, Moving Toward 2020! We will bring you strategies, tools and data specifically for South Texas.
Providers are the front-line in preventing the formation and spread of multi-drug resistant organisms. Do your part to educate your staff and patients regarding safe and appropriate antibiotic use.
Have any Questions? Contact Us!
Provider Services:
Hidalgo Service Area1-855-425-3247
Nueces Service Area1-877-324-3627
Prescribers & Pharmacies:
1-866-333-2757
Utilization Management:
Phone: 1-877-455-1053
Fax: 1-866-741-5650
Support Services:
Phone: 1-844-406-5437
Fax: 1-844-407-5437
Driscoll Health Plan is a non-profit, community-based health insurance plan offering health care coverage to the communities of South Texas. Our insurance products include STAR Medicaid, STAR Kids, CHIP and CHIP Perinatal.
