Helping you minimise the risk of pallet and unit load damage by sharing best practice

Timber pallets are one of the most important and frequently used logistics platforms, fundamental to the movement of products in many supply chains across Australia and the world. Approximately 300 million CHEP platforms go through global supply chains on any given day. 

To help you minimise the risk of pallet and unit load damage, we have created a short video. 

Click here to see best practice when handling CHEP timber pallets and their unit loads in action; as well as recommendations on pallet care and safety. 
Recommended key performance indicators (KPIs) to monitor account performance 

With the new financial year underway, here are some suggested KPIs that you can implement to monitor account performance:
+ Stocktake and Reconciliation Report: Complete Stocktake and Reconciliation within 7 working days from the date of stocktake.
+ Exchange Management: Pallets owing by trading partner/s should not exceed 30 days.
+ Corrections / Rejections: Corrections / rejections as a percentage of transfers should not exceed 2% of total transfers. 
+ Declare Transfers: Advise transfer to CHEP within 5 days from shipment date. 
+ Equipment Variance: Should not deviate month to month (+/-) by more than 10%.

Click here to learn more about these account monitoring measures published in the Australian Logistics Council (ALC) Guideline on Pooled Equipment Management.
Making our invoices simpler and saving you time 

We're progressively rolling out an interactive invoice. 
This new interactive invoice will give you a big picture view of your account activity in an interactive and simplified way. It will assist you with account monitoring and reconciliations. See this in action and check out the support resources developed by clicking here

Please note: With this interactive invoice, you will not have to do anything different, it will simply be emailed to your business.  

Giving you time back in your day with new enhancements and features on myCHEP

Based on your feedback, we have: 
+ Improved functionality to view your entire docket history
+ Updated terminology and visuals to improve usability
+ Provided you with the ability to correct the direction of a transfer
+ Improved the format of excel downloads
+ Improved the display of fields in reports
Along with these, we have made it faster to complete tasks within the portal and added two new features, including scheduled reporting and emailing of reports.  Click here for more information. 

We've also added additional training videos available when you log into myCHEP and added additional material to CHEPedia (click here to access). These are designed to help you get the most out of this portal. 

Key contacts to support you 

CHEP Australia has a team of experts that can assist you with your enquiries.  

Click here to download the latest key contacts flyer we have put together for you.

We have also recently reviewed our call centre call volumes, which indicated that our peak times are between 9.00am-2.00pm (AEST). Given this we recommend calling outside of these times, as this will improve our ability to respond to your queries. 

We are proud to announce that our Customer Service Team have been recognised as a Top 3 Finalist in NSW for the Best Contact Team Award by the Auscontact Association. Click here to read the full story. 

We are also delighted to announce that at the Australian Packaging Covenant Organisation (APCO) annual sustainable packaging awards we received the 2017 Packaging Manufacturer Award. Click here to learn more. 
Join the conversation

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