Xenia zu Hohenlohe
Joint Managing Partner

The last few months have seen an unprecedented number of natural disasters in the shortest time span ever. From serial hurricanes over the Caribbean and America’s South-Eastern States, with Irma, Juan and Maria hitting different regions at different times and with different grades of impact, to earthquakes in Mexico and just last week, raging wildfires in California.

Leonardo di Caprio pointed out in his film Before the Flood how the US is being flooded by rising sea levels and hurricanes on the East and incinerated by drought on the West Coast. To me this image of a vast continent such as North America, with its myriad climate zones and spanning five time zones, literally being ‘under attack’ by climate change speaks volumes.
Just the visualisation of water taking over one side and fire the other is symbolic as to what we are dealing with when it comes to global warming. It shows how all the elements in our atmosphere are affected by the rise in temperature. Fire burning our Earth on one side- extinguishing life, rising water levels, on the other, flooding habitats and homes, air pollution choking millions of people.

We were on the coastline watching the impact with one of ‘our’ hotels, the beautiful resort Eden-Rock, St. Barths, part of the Oetker Collection, being nearly totally destroyed by Hurricane Irma. Thankfully, none of the staff were hurt and all got away ‘relatively lightly’ compared to some other islands in the region. However, watching winds of 300 kmph gush over your home and work place is not just horrific but traumatising

Small Change Big Difference – the True Value of Food
Hospitality and Food Service operators from London came together at Cyrus Todiwala’s Café Spice Namaste this week to hear from top chefs and industry experts about how they can dramatically reduce the amount of food they throw away.

The event ‘ Small Change Big Difference – the true value of food’ was organised by WRAP as part of TRiFOCAL, a London-wide project designed to take action on preventing edible food from going to waste, recycling inedible food, and promote healthy, sustainable eating.

Week of Action 13 - 19 November
Your Bushiness is Food (#YBIF), don't throw it away was developed by WRAP to help hospitality business save money, boost profits and reduce environmental impact. Considerate Hoteliers is running a week of action in November to support the campaign. To get involved, download the toolkit from the campaign website or request it from Considerate Hoteliers.

#ForTheLoveOfFo od

Winnow is launching its #ForTheLoveOfFood campaign which recognises the important contribution chefs are making in the global fight against food waste. Working with thousands of chefs from every corner of the globe, Winnow’s users are preventing over 10,000,000 meals being wasted every year – the equivalent of one meal being saved every three seconds.

Winnow can m ake professional kitchens more profitable and sustainable. The Winnow System makes it quick and easy to record exactly how food is being wasted through smart meter technology attached to your food waste bin. Winnow clients typically save 3-8 % on food cost. Sites using Winnow can expect an ROI of 2x to 10x.

New ISO 20400

A new standard has been launched to support sustainable procurement. ISO 20400 is applicable to any organisation, public or private, irrespective of size or location. It is most relevant for sustainability managers; environment/waste managers; supply chain and facilities managers; senior procurement and purchasing professionals; commercial directors and finance director s.

Considerate Hoteliers at Expo Real 2017
How can the interests of investors and operators be realised reasonably; how can you implement certification standards and overcome the pressure of guests? 2017, the "International Year of Sustainable Tourism for Development": How do chains and private hotels live sustainability? These were just some of the questions discussed by panellists Wolfgang Neumann, International Tourism Partnership; Gesa Rohwedder, Drees & Sommer; Xenia zu Hohenlohe, Considerate Hoteliers; and Barbara Hausmann, HSDC Hausmann Sustainable Development Consulting; in the Buzzword Sustainability panel session within the Hospitality Industry Dialogue conference program at Expo Real in Munich on 4 October
T4T Awards 2018 - Call for Entries
WTTC’s Tourism for Tomorrow (T4T) Awards are the world’s top accolade in sustainable tourism; they recognise the highest ethical standards in the sector and are respected by industry leaders, governments and international media alike. The Awards are aimed at recognising best practice in sustainable tourism within the industry globally, based upon the principles of environmentally friendly operations; support for the protection of cultural and natural heritage; and direct benefits to the social and economic well-being of local people in travel destinations around the world. Entries close on 14 November.

This year applicants can enter in the following five categories: Community; Destination; Environment; Innovation; and People. The 2018 Finalists will be announced in January 2018 and the winners will be announced during next year’s WTTC Global Summit, which takes place in Buenos Aires, 18 - 19 April 2018.
Entries Open 1 December
 Companies of all sizes are invited to enter – from small independents to PLCs, from charities to local authorities, from social enterprises to high street chains. The Awards are all about spreading the message of best practice and ‘doing global good’.

Awards & Accolades
AA Award Winners: The Goring, Hotel of the Year London; John Williams, executive chef, the Ritz London, Chef of the Year; The Savoy, Customers' Choice Award; Tzveta Ivanova, the Milestone Hotel, London, Housekeeper of the Year.

Hotel Cateys 2017 shortlist: T he Cavendish, Jumeirah Carlton Tower, Jumeirah Lowndes Hotel, The Montague on the Gardens, Rosewood London,The Milestone, The Langham, The Ritz London, The Bingham and Metropolitan by COMO.
Cedar Manor Hotel & Restaurant won the Good Hotel Guide 2018 Eco Hotel Award.

Best Places to Work in Hospitality  
The Best Places to Work in Hospitality awards recognise the top employers in the country, setting them apart as employers of choice.The Caterer and Purple Cubed are looking for the thirty best employers across the UK’s hotel, restaurant, food service, pub and bar operators. One of these thirty employers will scoop the 2018 Best Employer Catey. Registration closing date: 19th of February 2018.

HOSPACE is a one day annual conference and exhibition hosted by HOSPA the Hospitality Professionals Association. HOSPA 2017 runs in London at The Royal Lancaster Hotel on November 2nd and features an excellent programme of topics with some of the best industry speakers

Considerate Hoteliers is proud to partner with Cross River Partnership. CRP is a public-private partnership that was originally formed to deliver cross-river infrastructure projects. CRP is currently delivering a range of regeneration programmes in the central London sub-region, which each contribute to the achievement of one or more of four objectives: Sustainable employment opportunities;economic growth and prosperity; air quality and carbon reduction.

It has been a year since Considerate Hoteliers moved to its new offices in the WeWork building, Paddington. One of CH's neighbours - and now a partner - is PaddingtonNow Business Improvement District (BID). The BID is run by local businesses, for businesses and aims to improve Paddington for everyone who works, lives or visits here. Since it began in 2005, the BID has already played a key part in Paddington’s renaissance as a business destination.

Considerate Hoteliers is a specialist company that helps
hospitality businesses operate responsibly.
The Con-Serve™ data management system by Considerate Hoteliers is enabled by a dynamic technology platform that has been tailored to capture data that is material to the hospitality industry, including: electricity, heat, water, waste and outsourced laundry, which can be correlated to occupied rooms and/or food covers.

Users are uniquely equipped to identify inefficiencies that can substantially impact the performance of their businesses both environmentally and commercially. Con-Serve™ is a fully scalable turn-key solution that can be used across single or multi-site operations and is ISO 50001 certified. A suite of comprehensive automated reports is available within the platform that compile consumption, cost and carbon emissions data, and benchmark performance.

Powerful Analysis: Year on year trends, rolling average, half- hourly automated data feeds, consumption as a ratio per occupied room, night versus day comparison.
Carbon Reporting: Automatic emission calculation and distribution according to the GHG Protocol emission scopes, identification of largest contributors to the site or group's carbon footprint.
Hotspot Identification : Heat maps , data correlation with occupancy and outside temperatures, tracking individual hotel areas such as kitchen, sauna or a guest room.
Industry Benchmarking: Compare performance against our portfolio of sites according to the hotel’s star rating, against external building standards, or within your own portfolio of sites.
Sub-metering Solutions
Considerate Hoteliers offers expert site surveys to identify the best sub-metering and live data feed solutions for your property. With our in-house specialist industry and market knowledge, we can advise you on the most cost-effective solution to give you instant access to half hourly consumption data for a chosen area, which would enable you to spot inefficiencies in consumption, improve performance and reduce costs.


Get recognised for your commitment to responsible business practices within the hospitality industry. Members can use the Considerate Hoteliers emblem on their websites, social media channels, presentations, and on both digital and printed marketing assets.
The annual membership certificate can be displayed back or front of house; and at trade and recruitment fairs. Members also have access to specialist CSR templates, toolkits and account management support.


Considerate Hoteliers delivers bespoke workshops that equip both business leaders and employees with the knowledge and tools to implement change and achieve their CSR goals.
Conceptual image of a woman hand growing new ideas and a Big idea flourish, and one hands watering the  flower drawing isolated on green background.Conceptual idea, Team.
Customised content is integrated into unique half-day programmes, which typically involve a blend of presentations, brain-storming, interactive games and lively discussions. Considerate Hoteliers workshops can be delivered on-site at the client’s property or at the Considerate Hoteliers office in London.

New Safe&Secure™ Bed Base
Award-winning, specialist hospitality bed manufacturer and Royal Warrant holder Hypnos Contract Beds, has launched its innovative Safe&Secure™ Bed Base to deliver practicality, security and space saving solutions for the hospitality industry. The safe is concealed from view, revealed only by pushing the panel. The pull-out Elsafe drawer safe is big enough to house a laptop – ideal, for the business traveller.
100% Bamboo Tissue – Forest Stewardship Council (FSC) Certified
The Cheeky Panda is a multi award winning company creating sustainable, skin friendly tissue paper from bamboo.

  • Ultra sustainable: bamboo is the world’s fastest growing plant - it grows 30 times faster than trees and being a grass, bamboo does not require replanting after harvest
  • Super kind to skin: the long fibre in bamboo contains less dust particles, which reduces irritation for people who suffer with sensitive skin
  • Pure & natural: free from fertilisers, pesticides, de-inking agents, B.P.A. chlorine bleach or fragrances
  • Carbon Balanced: 65% lower carbon than traditional paper (that’s a saving of one ton of carbon per 4,500 rolls)

Material is sourced from 100% FSC® certified bamboo forests that are not the same type of bamboo that Pandas eat. Products for the hospitality industry include toilet tissue, facial tissue, hand towels and napkins.
Hospitality Industry Overview

Biovation has made the selection of products easy with its hospitality tailored range. Utilising bioactive multipurpose cleaners, future technology sterilisers and full biological odour destroyers. Biovation has ensured that every cleaning task within hospitality has been covered.
Inspiring Behavioural Change & Minimising Environmental Impact
Royal Warrant holder GreenZone is a commercial cleaning company like no other; it aims to challenge all industry preconceptions and deliver the cleanest and most service focused customer experience, whilst achieving new benchmarks in sustainability.
As a Living Wage accredited business GreenZone strives to be an employer of choice inspiring its people and being a catalyst for change within the industry. 

Beyond Carbon Neutral Used Cooking Oil Collections
Stephen Hurton, founder and managing director of Proper Oils says: "Operating sustainably is hugely important to Proper Oils, and for me this means reducing our carbon footprint as much as possible while mitigating the carbon we do use through offsetting” .
A company achieves 'beyond carbon neutral' status if it has gone above and beyond simply neutralising carbon emissions. To be ‘beyond carbon neutral’, you also need to increase the rate at which carbon dioxide is removed from the atmosphere – in effect, helping to clean up excess greenhouse gases from the atmosphere. This means offsetting 150% of the carbon emissions you produced in the last financial year.

Recycled Menu Covers
Dag Style menu covers from The Green Stationery Company are made from leather off cuts from the Milan handbag industry. These are shredded and compressed with a resin to produce a strong bonded recycled leather, which can be coloured and textured to produce interesting and stylish finishes. The covers are wipe clean and very hard wearing. The Dag Style Eco Range has twenty colours, eight textures and nine size formats.