BRIAN T. STONER, CPA You can count on us to count for you! |
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Award for Best Accountant in Burbank, CA by Best Businesses - 2014 and 2015
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March 3, 2016
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We Need Your Referrals to Grow Our Business!
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2600 W. Olive Ave, 5th Floor
Burbank, CA 91505
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I write a BLOG called 'MUSINGS OF A BURBANK CPA' on Financial and Tax Items I feel are worth sharing! You can access
MY BLOG here:
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See the coupon for discounts on my services -------->
WAYS TO DELIGHT YOUR CUSTOMERS AND USING SLACK TO BOOST YOUR TEAM
Article one talks about five things you can use to delight your customers and Article two discusses how you can use Slack to increase team collaboration and productivity.
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818-333-5095
or 818-317-6035
Brian T. Stoner, CPA has been featured on
Also you can download my business app:
You can count on us to count for you!
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5 Ways to Delight Your Customers
Providing great service can make a huge difference in a small business. For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors. Done right, good customer service can bring lots of referrals that lead to increased revenue. Here are five tips to improve service to your customers.
1- "Welcome Home" Greeting
Consider your business as your home and your customers as invited guests. No matter how they come to you, whether by phone, email, or in person, greet them like you would a guest. If your business has a storefront and customers walk in, have your employees greet them immediately with a welcome message that ends in "Please, make yourself at home." If your prospect or customer calls you, greet them warmly with "I'm so glad you called." If a customer or prospect emails you, personally email them back (no autoresponders) to let them know you received their message and when you will be replying.
A warm welcome every time your customer contacts you will make them feel important.
2- Throwback Thank You Cards
Be old-fashioned for a change and handwrite thank you cards to your top clients. You can get blank folding cards with matching envelopes from your local printer or paper shop and have your company logo printed on them. If you don't have time for that, consider SendOutCards.com.
3- Apologize
Things are bound to go wrong. Be quick with a heartfelt apology whether it's your fault or not. If your customer struggled with anything - your website, shopping cart, store display, out-of-stock item, and so on - teach your employees to apologize first, then own the problem and get it fixed for all future clients. You can also teach them the language, "thank you for giving us the opportunity to fix this for all future clients."
4- Mystery Shop
Periodically hire a mystery shopper to evaluate the customer experience at your business. These customer service experts will provide you with a list of suggestions, from your initial voice mail recording to paying your bill. Everywhere your business touches a client should be streamlined, easy, and sealed with a smile.
5- Listen
Your customers can be the best source of ideas for your next new revenue stream. Listen to their feedback and incorporate their ideas into your business.
Try these customer service tips to delight your customers, and watch your revenue grow.
You can count on us to count for you!
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CALL NOW
818-333-5095
OR 818-317-6035
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Remember I give a FREE INITIAL CONSULTATION! |
YOU CAN CHECK OUT MY PAST NEWSLETTERS ON MY WEBSITE ARCHIVE!
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You can see my FUNNY ACCOUNTING VIDEOS on the home page of my website: www.briantstonercpa.com |
COUPON Save 10% Bring this coupon in and get a 10% discount on any new service we provide you (up to $50.00) You Can Count On Us To Count For You! BRIAN T STONER, CPA |
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Accounting Employment Opportunities
Pauline Casbon of Casbon & Associates, LLC is a professional recruiter I have known for quite a while. She is very professional and can help accountants looking for work get a new position as well as find accounting professionals for business and industry.
Full Time Job Opportunities: Contact Pauline Casbon at
310 859 3805
Referral fee for any potential employee that is placed in any of the following positions.
Tax Managers needed for Encino, Woodland Hills, Burbank, West Los Angeles, Beverly Hills, Century City, Brentwood and Pasadena. $$$ Competitive and top salary!
Account Managers with Business Management accounting experience and Datafaction. Locations: West Los Angeles, Century City, Encino, Sherman Oaks, Woodland Hills and Beverly Hills.
Account Manager for Century City! Experience of music touring to handle high profile musician. Salary up to $120k. Datafaction imagining required.
Bookkeeper for Real Estate firm in Westlake. Yardi experience required.
Senior Staff Accountant for Business Management accounting firm located in Encino. Paying top $$$$ plus great benefits!
R&D Credit Manager or very experienced Senior. Salary up to $140k. Pasadena location.
Junior Account Manager for Century CIty Business Management accounting firm. Competitive salary and excellent benefits!
Bookkeepers for CPA/Business Management firm in Woodland Hills, Encino, Santa Monica and Century City. Competitive salary, career growth and great benefits.
Tax Accountant for wonderful opportunity in Malibu.
Staff Accountant/Tax Accountant up to $80k West Los Angeles Business Management Accounting firm.
Tax Seniors for West LA, Century City, San Fernando Valley and the San Gabriel Valley; CPA firm and Business Management Accounting firm, seeking potential employees looking for a career path!
Assistant Bookkeeper for Westwood Business Management accounting firm. One year's experience required. Career path for this wonderful opportunity.
Audit Seniors for CPA firm in Pasadena, Santa Monica, Woodland Hills and Century City. Great career path. Competitive salary and great benefits!
Audit Manager, CPA for a great firm located in Pasadena and Woodland Hills. Immediate Hires!
Staff/Tax Accountant for Business Management firm in Brentwood, West Los Angeles, Beverly Hills and Encino.
Senior Accountant, Bus. Management Dept. of CPA firm in Pasadena.
Business Manager for Bus. Management Accounting firm to become a Partner. Century City - preferably with a CPA Certification.
Two Audit Seniors for CPA firm located in Santa Monica. Career path opportunities.
Tax Manager for firm in Thousand Oaks. Long-term career path to become partner!
Audit Manager for firm in Thousand Oaks. Seeking an employee who would like to be on a Partner track!
Tax Accountant for Century City 1 to 2 years experience of tax preparation with a CPA firm and/or Business Management accounting firm.
Senior Tax Manager, CPA. Firm located in Arcadia and Pasadena.
Audit & Tax Manager, CPA for CPA firm in Van Nuys.
Audit Senior with 2 to 4 years experience for CPA firm in Van Nuys. Candidate must be pursuing CPA certification.
Tax Partner/ Tax Senior experience with real estate syndication, West Los Angeles.
Tax Partner, Encino. Preferably with a Book of business.
Tax Manager looking for an opportunity to go to Partnership. West Los Angeles.
Two tax personnel in
Los Angeles, 90064.
3 to 10 years experience.
Looking for immediate hires!
I am looking to expand my client base, if you would like further information regarding my staffing services, please do not hesitate to call. I am happy to visit your office which helps me gain an even better understanding of your firm's culture and staffing requirements. Please review my website at
http://www.casbonassociates.net/
and/or review my Linkedin profile.
Call 310 859 3805 for further information. Send resume as a word attachment to :
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Cool Tech Tools: Boost Team Collaboration with Slack
Slack is a relatively new collaboration tool that is designed to cut down on emails among team members and boost productivity. It provides messaging by topic or channel so that threads of communication can be streamlined and accessed easily.
Slack is a searchable messaging portal that allows document sharing from a team member's computer or integrated apps such as Google Drive, DropBox and more. Slack has 300,000 paid accounts and 1.1 million active users per day. There is a free option.
Once all your team members are in Slack, they can create channels and have conversations within the channels. Channels can be organized in any way you want, such as by:
- Departments
- Projects
- Clients
- Locations
- Trips
- Office talk
Channels can be made public within your team or private.
You can also direct-message anyone else in the group so two or more team members can have a private talk. Conversations can be followed on any device - computer, tablet, and phone.
You can add documents to the message stream so team members can review and make comments. These documents can come from your local computer or one of the 900 integrated apps. And the messages are searchable to boost efficiency.
If you're looking for a tool that reduces the number of emails across team members, try out Slack at slack.com.
You Can Count On Us to Count For You!
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Brian T. Stoner, CPA
2600 W. Olive Ave., 5th Floor
Burbank, CA 91505
(818) 333-5095 CELL (818) 317-6035
FAX (818) 566-1499
[email protected]
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