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July 2017
In This Issue
NPS Update
Ask the Expert
Superhero of the Month
Avaya Blog
Mitel Blog
Fortinet Blog
Axcient Webinar
Failing IT Audits
Quick Links to CCC...
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  


NPS® Update
 NPS Score: 77.31%
Surveys Completed: 4384

Click here to learn more about Net Promoter Score. 

(Special thanks to John LaPin of Umansky Motorcars)

The 1980's TV drama Falcon Crest featured the character Angela Channing as the matriarch of the Falcon Crest Winery.  Angela was chauffeured by Chao Li in a black limousine, a car that was featured in the opening credits crossing the Golden Gate Bridge in the show's early seasons.  What was the make and model of this rare and limited production vehicle?

Mercedes-Benz 600

Bruce Birky

Let's take a trip back to the decade that gave us the Bulls Dynasty, the Royal Personal Organizer, and Wayne's World, that's right... the 90's

This movie premieres and contains the verbal exchange,

"When they opened Disneyland in 1956, nothing worked. 

Yeah, but John, if the 'Pirates of the Caribbean' breaks down, the pirates don't eat the tourists."
Ask the Expert:
The Server That Serves Best
Josh Del Pinal, ConvergeSecure® Engineer
There are a few options available to you when trying to choose which server is best for you, be it Windows or Linux. For now, let us pretend you want to focus on getting a Windows server, and you want to get the most out of your server for the cheapest price. You may be thinking of getting the older version, which would be Windows Server 2008, and this may seem like a steal. While it is a great functioning piece of software, I would like to bring up a few points that you may want to think about to have the best options available to you, especially considering Windows Server 2012.

Superhero of the Month:

National Account Manager, Jennifer Theesfeld, is our Superhero of the Month for June.

"Nothing happens until someone sells something." Jenny had a very busy June closing lots of great opportunities.

Avaya Blog:
Customer Experience is Everything
Andy Steen | June 29, 2017
avaya logo Do you remember when you were young, the anticipation in walking up to your favorite theme park? Thrills and adventure awaited. And you just couldn't wait to see and experience what was coming. Theme parks know: experience is everything. The best parks evolve year over year, adding little touches and big enhancements. Lately, this includes interactive social, mobile, touch-enabled experiences that add a touch of sparkle to a visitor's journey. You want to deliver the same surprise, amazement, and contentment in your customer journey, but it's easier said than done when it comes to an enterprise business.

Mitel Blog:
Choosing the Right Network Performance Tool Part 1: Manage Like a Boss
Network Performance: The Good and the Bad
Voice traffic is more sensitive to issues in the network infrastructure than data, and problems can be more difficult to diagnose. Consider a school district in the Eastern United States that was  plagued by a voice quality problem for six months. Users experienced persistent call quality problems, including echo and choppy audio. The school district's channel partner tried to emulate the problem with test calls and investigate the performance of the Mitel solution. However, with a large network spanning seven schools with equipment from multiple vendors, it was like finding the proverbial "needle in the haystack." The school's support partner had little visibility into what might be happening on this vast network to cause the problem.

Most voice quality problems are caused by a problem in the network infrastructure, so to achieve stellar UC network performance, it's important to monitor and manage the servers, routers, switches and other multi-vendor parts of this ecosystem. So, is monitoring of this IT infrastructure with an "all in one" network monitoring package enough to detect and address voice quality and other UC performance issues?

Fortinet Blog:
WannaCry and Petya: The Circus Comes to Town
Michael Xie| July 6, 2017
Fortinet Logo
By now, you will have all heard about the rampant spread of ransomware through countless press pieces, blog articles, and far too often, the outrageous claims of some security vendors. 

But let's stop and think for a minute or two. How did these attacks happen? Are companies focusing on valid threats, fixing the right problems, or developing correct processes? Have so-called disruptive technologies disrupted our thinking? Let's not go tactical. Instead, we need to consider, "what is our best strategy?" 

On-Demand Webinar:
2017 Trends in Data Protection
Jason Buffington, Principal Analyst, Data Protection at Enterprise Strategy Group, sits down with Todd Scallan, Chief Product Officer at Axcient, to discuss what organizations should be looking for in modern backup and beyond.
In this webcast, you'll learn about:
  • How cloud services are driving shifts in modern backup and BC/DR architectures
  • ESG's research findings and insights on data protection trends in 2017
  • How Disaster Recovery as a Service fits into a comprehensive IT Resilience strategy
10 Way You're Failing at IT Audits
Bruce Harpham | July 5, 2017
Nobody likes an audit. Even in the best of outcomes, audits take up valuable time that can be used to improve services and grow the bottom line. But a failed IT audit can ruin your week faster than a denial of service attack. Worse, a negative IT audit can feel like a report card on your management ability - and future. 

But it doesn't have to be that way. The next time an internal or external audit group comes sniffing into your IT infrastructure, policies and operations, it can go well - even provide proof of your performance - as long as you're prepared.

And the first step is to avoid the following all-too-common IT audit mistakes. Heed these warnings and you should be able to avert an IT audit disaster.