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Sept 2017
In This Issue
NPS Update
Ask the Expert
Superhero of the Month
Avaya IP Office
Mitel Office Mobile
Fortinet Blog
Axcient Blog
Best Practices to Avoid
Quick Links to CCC...
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  


NPS® Update
 NPS Score: 87.52%
Surveys Completed: 42

Click here to learn more about Net Promoter Score. 

At the 70th Annual Academy Awards, this person wins an award and proclaims, "I'm the king of the world!

James Cameron, 1998 (Cameron wins the "Best Director" Oscar for Titanic.

Bruce D. Birky
Sheila Jaycox

Ghostbusters premieres and features a scene where a city is terrorized by the mascot for this brand of marshmallow.
Ask the Expert:
Avaya Security Advisories
Sheila Jaycox, ConvergeAssure® Engineer
Frequently we receive inquiries asking if Avaya products are at risk from certain vulnerabilities, such as Shellshock.  Avaya has created a Security Advisories website to address these issues. 

When a notification is issued by Avaya in the form of an Advisory, mitigation or remediation, actions may be included in the notification, based on the level of susceptibility. In some cases, a patch to the product may be recommended.

When a 3rd party patch is available to mitigate a vulnerability, Avaya may recommend the patch from the 3rd party (e.g. Microsoft) be applied by the customer. This action, if recommended, will be explicitly stated in the Advisory.

For some 3rd party patches, Avaya may not recommend installation due to interoperability, stability or reliability issues with the patch and the Avaya product. Customers who apply 3rd party provided patches without Avaya's recommendation may void their warranty.

Superhero of the Month:

Customer Advocate, Carly Bosco, is our Superhero of the Month for August.

Our Care Team was recently short staffed and Carly happily stepped in. Carly handled dispatch, scheduling, and escalations all while managing not only her own tickets an obligations but those of her teammates as well.

Avaya IP Office Cloud Mobility

MiCloud Office Mobile

Moving to the Cloud?
Top Security Factors to Consider

Why Don't All Business Have a Good Continuity Strategy?
It has been said that an ounce of prevention is worth a pound of cure. In the case of disaster recovery, however, businesses tend focus on prevention without anticipating the need for a cure. It may be painful to admit, but disaster in some form is nearly unavoidable, whether due to severe weather, an accident or a data breach. Every good prevention strategy should include a continuity plan for rapid recovery when the inevitable hits.

The problem for many is the idea of "disaster". The word evokes images of earthquakes, wildfires and malicious hackers, but disaster can occur through something as simple as a user accidently deleting a critical file or a server crashing. No matter the form that disaster takes, you need to be ready to put a cure into action quickly so you can get back to business as usual.

12 "Best Practices" IT Should Avoid at All Costs
Bob Lewis | Columnist, CIO
What makes IT organizations fail? Often, it's the adoption of what's described as "industry best practices" by people who ought to know better but don't, probably because they've never had to do the job.

From establishing internal customers to instituting charge-backs to insisting on ROI, a lot of this advice looks plausible when viewed from 50,000 feet or more. Scratch the surface, however, and you begin to find these surefire recipes for IT success are often formulas for failure.