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February 2011
congratulationsCongratulations to Lucy

 

If you follow us on Facebook, you know that Lucy recently graduated as a fully qualified vet assistant. Lucy has been on staff as a pet sitter for years and loves taking care of all animals.

befiteatrightindoorairqualityIndoor Air Quality  

During these cold winter months, Canadians spend about 90% of their time indoors. How good is the air you are breathing in your home? Poor indoor quality has been blamed for everything from headaches to coughs to skin irritations. There are lots of easy, inexpensive ways to improve air quality for you and your family. We've just posted a helpful tip sheet for you on our website - check it out!

For more information, read the resources available from Health Canada.

toolstechniquequalityreportQuality Report

The numbers are in for 2010 and we are pleased with them! For the third year in a row our damage rate has improved. In 2008 it was 0.33% and last year it was just 0.11%! Our approach of individual cleaning staff (as opposed to team cleans) doesn't just give you more personalized service - there is also a measurable difference in quality!

For the first time we are also tracking compliments received about our customer service, or the efforts of our staff, and it is the much higher number of 2.25%! Thank you to all our clients who take the time to call or email with their words of appreciation for what we do for them!

pethousesittingorleanswellnessexpoOrleans Wellness Expo

Over 1000 people came out to the beautiful Shenkman Arts Centre on January 22 for the 5th Orleans Wellness Expo. We chatted with lots of people about house sitting and pet sitting - seems that lots of people have travel plans for 2011! Congratulations to Lisa for winning our draw. She'll soon be calling Sarah to arrange for 3 hours of home cleaning.

 

In This Issue

 

 Congratulations to Lucy

  

Indoor Air Quality

 

Quality Report

 

Orleans Wellness Expo

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Steve, Jen, Sarah and Rebecca
Concierge Home Services
613-523-9441