September / October 2010 Issue No . 12

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You can find out how to increase your profits by a minimum of 67% at my forthcoming seminar on Tuesday 12th October at The Rural Enterprise Centre, Battlefield Enterprise Park, Shrewsbury.
Findout more by visitingwww.the-entrepreneurs-coach.comHave a brilliant month
Best Wishes
Gareth
P.S. Follow me on ecademy Follow us on TwitterView our profile on LinkedIn
garethDear Entrepreneur
The Purpose of a Business is to create cashflow.....
Now that could be quite a contentious statement to some people. Some would say that the reason why you are in business is to serve your customers, because if you make your customers your focus ,the profits will follow. Whilst this is absolutely true, it is not what I am talking about here. Let me explain.
To some, the word "profit" in business can be a dirty word, as some people associate it with ripping customers off, when really this isn't the case and the reality is those people haven't worked out how to deliver the customer value and make a profit.
In the randomness of business, you can get lucky breaks as the golfer Gary Player once said " The harder you work, the luckier you get." But the opposite is also true as after a period of success, problems and challenges may occur at some stage:
divorce.
ill health, yourself or someone closest to you.
a large bad debt owed to your business.
a law suit against your company.
a competitor becoming aggressive in the market stealing your customers.
shifts in financial exchange rates.
Or, even just a change in the economy as we have just seen.
If one or multiples of these problems occur you will need something to fall back on. As someone once said "wealth is what you have got left over if you lost everything". So it is a universal principle that as a business grows it has to make a profit in order for it survive if things quickly change. Basically whilst things are going well you owe it to yourself to make "hay" whilst the sun shines and with the profits you make you invest, invest, invest so that you have something to fall back on if something should ever become a problem.
Your business has to make profit to ensure cashflow, so the purpose of a business is to generate enough of a flow of cash so that you can invest into other things as none of us are indestructible.
Some business owners forget that ultimately they have the responsibility for not only serving the customers but ensuring that the suppliers and team are well looked after too. You have ultimately got other people's lives in your hands. Your team have mortgages to pay and families to look after. Your suppliers, big or small have the same responsibility and if you don't or can't treat them fairly and pay them on time this will have a knock on effect down the line of effecting your business credibility and thus sending you into a downward spiral.
The problem is that the majority of businesses rarely make more than 5% net profit after the business owners have paid themselves which rarely means that that there is enough to invest anything substantial into other things.
My rule is that any business should be making 15% net after the business owner has paid themselves. But the next question to many "is that possible in my business"?
boardroomIs leverage your business' greatest asset?
I don't know about you but the first time someone talked about the word "Leverage" in a business context I looked at them as if to say "what the hell are you on about" and in fact the next thing that entered my head was "not another meaningless American word".
That was seven years ago and at the time I was the owner of a business with sales of over £4 million.
Ironically at that time, I was one of many who didn't understand what leverage was and despite having good systems which allowed me to employ many people to work for me, the reality was, I had no "leverage". Whilst I was on my way, like many, I had no idea what leverage was, therefore how the "hell" was I going to get there.
In the modern day you hear many business gurus talk about how important leverage is to you as a business owner and how it is the thing that you must do in order to make the most of your business.
So what does the term leverage mean and why does it matter to you?
Ok to do this let's start from the flip side: what are the symptoms of a business with no leverage? Here are some of the symptoms:
  • Not being able to generate good or enough sales leads for your business and treating marketing like an expense.
  • Prospects enquiring about your products or services but not buying or continually asking for discounts.
  • Word of mouth being the only marketing strategy you use.
  • Your staff need your continual supervision.
  • You struggle to recruit the right people.
  • You are working long hours.
  • You struggle to make decisions.
  • You continually encounter cash-flow problems.
  • Your business is not making more than 10% net profit.
  • You are reliant on the sale of your business to fund your retirement.
Whilst that list is not conclusive, it gives you an idea of the types of challenges a lack of leverage causes. So what can you do to solve the problem and how can you organise yourself to leverage your business?
Firstly here is the definition of leverage: "the art of doing more in your business with the same or less resources".
Can you imagine doubling the size of your company but keeping your overheads the same? How much more money would you make without having a cardiac arrest!!
So what are the key areas for you to focus on in order to gain leverage in your business and how do you measure it:
  • Develop your marketing so that you gain a return on your investment. For every £ spent at least £2 comes back.
  • You have an evolved sales system measuring your conversion rate which is improving.
  • You can manage and measure your team through key performance indicators, which as a result, allows you to reward them.
The finance in your business is transparent through having the correct financial information. At any moment of any day you should be able to understand your debtors, creditors, the financial position of the company year to date, what products and services are profitable...what aren't, what your gross and net margins are and the performance of your team etc etc.
To gain leverage you should be measuring each of those things through the systemisation of your business. Because ultimately you should be able to leverage one further thing: Your wealth. Each of the following things should be growing or improving:
  • Your health and fitness.
  • Your relationships, family and friends.
  • Your own internal happiness and securityYour spirituality: Core purpose, beliefs, and values.
  • Contribution to the community and charity.
  • The money you have in your bank account.
  • Your investments.
Just think about that for a moment, is your business helping you you leverage your wealth?
Findout more about The Entrepreneur's Academy to leverage your wealth at: www.the-entreprenerurs-coach.com

Top Ten Tips for increasing business values......... gold bars

Lets take a look at the views of my fellow business professionals on business matters.
This month Roger Smith of Stirling Business Solutions gives you the top ten tips on selling your business:
Roger says.....

Should you be thinking of selling a business in the medium term or if you know a business owner who might be - our top ten tips for increasing business values are as follows:-

1) Focus on selling. Nothing happens unless selling is taking place. Concentrate on selling the benefits of your products and services rather than just the features of your products alone. You don't have to have the best products but an "outstanding service" can lead to an "outstanding performance". Selling is a numbers game (it is easier to approach twice as many prospects than to suddenly become twice as good a salesperson) so make sure the activity level is going up - not down! Companies get strung along into receivership because they can't sell or can't get the money in; buyers can then buy your business for next to nothing.
2) Review your sales plan. There are only 4 ways to grow a business - (i) Growth by acquisition, (ii) Increase number of customers, (iii) Increase transaction values by selling more products & (iv) Increase frequency of sales.
3) Increasing sales/profit record. Aim to demonstrate consistency, preferably with increasing sales/profits, it will help substantiate the asking price and one less reason to talk the price down. Remember that loss making businesses are difficult to sell - if possible, turn the business around first and then sell.

4) Review the marketing plan. Marketing can be best summed up as "identifying and supplying a customer's needs at a profit". Treat marketing as an investment rather than a cost and work out how much you would be prepared to invest in order to gain a new customer. Review new markets for existing products or new products for existing markets (be wary of new products for new markets as this is where the greatest risk lies). Try, test and measure at least 10 different marketing methods to gain new enquiries and customers - cut out the ones that don't work and invest heavily in the ones which do. Gain customer feedback on your products and services.

5) Review the Customer Base. If your business becomes reliant on any one customer, don't expect the same price for the business where a business does not have to rely on any one customer. Buyers don't like taking on high risks, so why should you - make sure the risk is spread, with no more than 10% reliance on any one customer. Also, try and cultivate customers who are prepared to agree to "rolling contracts" so that sales become more predictable - businesses with sales contracts in place are more valuable on price/earnings ratios when the time comes to sell.

6) Review prices and margins. The more profit you generate, the more valuable your business will be. People think customers buy on price but they rarely do - only 10 to 15% of the public buy on price as what customers really want is value for money - the prouder the price, the better the deal! The most successful businesses are customer led; they don't necessarily have the cheapest products. Put prices up if discounts are required. Pricing is key to profitability - for a 30% Gross Margin business, if you reduce prices by 10% then you will need a 50% increase in sales just to stand still; a 10% increase in price, you would need a 25% drop in sales volume before you start losing out! This principle is often misunderstood, so if not accepted in your business, we can provide a telephone conference meeting and talk it through for free!

7) Value your assets. The greatest asset in any business is People followed by Customers. Make sure you have the right people, sitting in the right seats, preferably before you start driving the bus in the first place! Make sure everyone has a Contract of Employment and Job Description in place (these will come up in due diligence). Look after your key people - losing them at the time of selling a business will probably jeopardise the deal.

8) Review the Management Structure. Businesses are difficult to sell if the Business Owner "is the Business". The 3 main roles are Make it (Ops), Sell it (Sales), Count it (Finance). Find ways of making sure the business is not reliant on the owner - look at the management team to see where additional responsibility can be taken on or consider employing someone to take on tasks to enable the business to become more "independent" of the owner rather than totally "dependent". If the senior team is too small, consider taking on a non-executive Director or Consultant to benefit from their outside knowledge & experience and offer them as "continuity" when negotiating the business sale. Make sure Board meetings are held regularly with an Agenda and Minutes/Action Points recorded - don't miss "future business development".

9) Make sure your information is up to date. A well run and administered business will increase the perceived value and nothing puts off potential buyers off than lack of up to date information. This includes Statutory Accounts, Management Accounts, Order Book Values, Staff Contracts of Employment, Staff Handbook, HR records, Job Descriptions, Copies of Leases, Asset Lists etc etc.

10) Contact Stirling! Don't over estimate the current value of your business if you are looking for a quick sale without thinking it through - it will only lead to time wasting, frustration and disappointment. Take professional help and advice in developing and selling a business successfully, from our great
team of people , before the time comes to sell. Our main purpose of our services is to add value to the lives of Buyers and Sellers, starting off with the first meeting free and without obligation.

Email us in confidence at rsmith@stirling-uk.com or call Roger Smith on 07771-957166 to see how we can help.

Business Tools

and Resources
Forth Coming Seminars in October 2010:

The 7 Steps To A Profitable Business

Tuesday 12th October 2010 3.30 to 6pm

Entrepreneurs Are From Mars and Business Owners are From Venus

Tuesday 12th October 2010 2pm to 3pm

Both are being held at:

The Rural Enterprise Centre, Battlefield Enterprise Park, Shrewsbury

To book either seminar

Download the flyer at:

www.the-entrepreneurs-coach.com

email: success@the-entrepreneurs-coach.com

telephone: 0870 242 0761
Start Date of Wednesday 10th November 2010 for the latest Entrepreneur's Academy Programme

Are you a small business which doesn't want to stay small.

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