News from Vicksburg-Warren County Chamber of Commerce

Vicksburg-Warren County Chamber of Commerce ~ Chamber Chat

November 2015

Directors Message

Dear Members,

When you as a Chamber member work together with others in our organization to improve Vicksburg's quality of life, I hope you feel that great pride for living and/or working in our community!

On behalf of our Chamber's Board of Directors and staff members, Lois and Elyce, I want to thank you during this season of Thanksgiving for your membership and involvement in the Vicksburg-Warren County Chamber of Commerce. We are trying to do our best to promote our community and your business or organization.

May you, your family and your employees/members of your organization enjoy a season of feeling treasured for your contributions to our community! Happy Thanksgiving from all of us at the Vicksburg-Warren County Chamber of Commerce.

Executive Director

Jane L Flowers

Save The Date

November Chamber Luncheon

featuring

Miss Mississippi

Hannah Roberts

Wednesday,

November 18, 2015

12 p.m.

We invite you to bring a new or gently used childrens book in good condition to the luncheon as we will donate them to her platform - Pages of Love

Vicksburg Convention Center

1600 Mulberry Street

Click here to register

CONGRATULATIONS!

Felicia Gavin

General Manager, DiamondJacks Casino

Top 50 Women In Business

Chamber Partnership Wins National Award For Its Fight in Dropout Prevention!

A partnership between the Vicksburg Warren School District and the Vicksburg Warren County Chamber of Commerce was awarded the highest honor by Clemson University's National Dropout Prevention Center for its stand in Dropout Prevention through the Leader-In-Me initiative.

The Leader-In-Me would not be possible if not for the GENEROUS support of the Vicksburg-Warren County Chamber of Commerce Education Committee, membership and the sponsors.

THANK YOU!

Business After Hours

hosted by

Thursday, November 19

4 p.m. - 6 p.m.

Light refreshments will be served

Click here to register!

In case you missed it...

The Chamber sought out a skilled Customer Service trainer in our own backyard and we found her! Thank you to Tonya Nelson, DiamondJacks Casino for facilitating this training for free to our membership. Below is a recap of what you missed. Stay plugged in for upcoming sessions.

Guest Service tips...

1. Play (No horse play)

Play makes your job fun
Play energizes the creativity and problem solving abilities within you.
Play pleases customers, and team members
Play makes boring task easier to do
Play makes time pass more quickly

2. Make the guest's Day

It's hard for anyone to resist a good time. Think about it... If you are feeling down and you deal with someone who's up-beat and friendly, you can't help but absorb some of their energy! If you give friendly and excellent guest service to a guest who is in a bad mood, upset or having a lousy day, would it make them smile? Would they leave feeling better than they did when they came? That is what is meant by "make their day".

3. Be There

How many times has your food order been taken wrong? That team member was not BEING THERE for you. That team member was just going through the motions without really paying attention. When you are present with guest you look at them, you listen carefully to them and you assist accordingly.

4. Choose your attitude

This is the foundation to numbers 1,2 and 3.
In order to have the right attitude and consistently display all four points, you have to recognize that whether you want to or not, you choose your attitude.

Each day ask yourself this...

Are you going to physically be at work and just go through the motions? OR Are you going to truly be there?

Are you going to get through the day with as little effort as possible? OR Are you going to make it fun for yourself and everyone around you?

Who are you being while you are doing what you are doing?