High Praise!
One good story begets another. We recently posted a lovely letter from one of our customers complimenting our crew on saving her from a breakdown while traveling from out of state with her family. Michele Zimmerman replied with her own story in response (both letters printed are below). It really means so much to all of us here when we get these notes and letters. Our people work hard, often times in dangerous situations, and it is a huge boost to know we make a difference. Thank you!
Class Act: Staff epitomize Customer Service.
"After my car was disabled in an accident, Nicks guys came and took me care of me and my family. They drove us to the yard, assisted with finding a hotel for us, provided the info for the car rental, took us to the hotel and Brian insisted I go in and check My room is confirmed, b4 unloading the luggage or driving away from the hotel. Thanks Brian, Tommy and the evening crew. You went above and beyond to a stranger,a minority, a single woman, and her kids! Thank you! Thank you! Gods richest blessings to you."
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Had a similar experience. Years ago I was pregnant and my car broke down. Called Triple A kept me waiting for 2 hours no one ever showed. I called Nick's Towing and they were there within 10 minutes and they helped me take care of everything. I've never forgotten it. Thank you!"
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