Departmental Weekly Update
Nov 30 is Open Enrollment Deadline

Make sure to check your email for information on open enrollment for 2018. 
Phone System Transition

Thanks to everyone who worked on the transition to the Shoretel Phone System and those who worked on Friday November 17 as the Department went through the transition. Please start an IT Ticket in Operative IQ if you encounter challenges with the new system.
Weekly Summary
  • Congratulation to Caroline, a third grader at Richards Elementary School (4th from right in picture) in Whitefish Bay for taking first place in our fourth annual Fire Safety Poster Contest. Over 300 entries were received for the contest. Caroline was presented with her prize for winning the contest at Station 85 in Bayside on November 21. Thank you to the following North Shore businesses for supporting this event with donations: Ruckus Burger, Burghardt Sporting Goods, Subway, Rockin' Jump, Bayshore Town Center, Toppers Pizza and Winkies.
  • Chief Whitaker attended the Village of Shorewood Village Board Meeting on November 20 to discuss the 2018 Fee Schedule and the Levy Limit Exemption Resolution being voted on. Both items passed.
  • Chief Whitaker, AC Harris and KateLynn Schmitt met with Zimmerman Architects and Mann Edge Consulting to review information relating to the fire station in Shorewood.
  • Chief Whitaker and Assistant Chief Harris met with representatives of the CAD to CAD Intergration vendor that has been selected for integration of CAD Systems in Milwaukee County. 
Great Work on Home Safety Assessments

The Department got some great feedback from a Whitefish Bay Resident who recently had Community Relations Officer David Glanz conduct a Home Safety Assessment. 

"Mr. Glanz far exceeded our expectations...he went out of his way to ensure my son with special needs felt special, something that will always resonate with us. I can't say enough good things about David and this program." - Dana
Upcoming Events
  • Crewsense Scheduling DWT: Week of November 26
  • Vacation Picks: December 5, 6, 7
  • Company Officer Meetings: December 4, 8
  • Shop with a Hero: December 14
WEA Trust Member?

Take advantage of the Vitality Program available to NSFR WEA Trust Subscribers - earn valuable rewards for Under Armour, Nike, Amazon and more!

Calls for Service This Week
Incident Type
Incident Count
Weekly Average (2016)
Emergency Medical
Weekly Average (2016)
Priority 1 & 2 Calls
Meeting Response Goal of 7:02
(goal of 90%)
Average Response Time
Priority 1 & 2 Calls
5 minutes 26 seconds
(goal of 6 minutes)

*Priority 1 & 2 calls are calls for service which the Department sends an initial responding unit to a scene with lights and sirens operating. Priority 3 calls are responses that are considered non-emergent.

Documents of Interest

2017 Department Strategic Plan 

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