PEP Talk Quarterly  July 2018
Challenging Conversations with Patients
PEP participant feedback indicates interest in learning how to apply the communication skills taught in the course to challenging conversations. This issue of PEP Talk provides techniques for communicating bad news effectively and empathetically.
Webinar: "Delivering Bad News"

“One of the hardest tasks for clinicians is to deliver bad news; patients say they remember how they learned bad news for the rest of their lives. Listen to an expert discuss proven techniques that help clinicians break bad news to their patients. Timothy E. Quill, MD, Director of the University of Rochester Medical Center Palliative Care Program, author of Palliative Care and Ethics Caring, and co-author of DocCom module, Delivering Bad News, shares his learnings from over 40 years of partnering with patients with whom he’s discussed devastating prognoses.”

Podcast: “Effective Patient Communication –
Managing Difficult Patients”
Dr. Walter Himmel, Dr. Jean-Pierre Champagne and RN Ann Shook take talk through specific strategies on how to effectively manage challenging patients. They address the difficult situation of breaking bad news with a simple mnemonic and discuss tips on how to deliver effective discharge instructions to help improve outcomes once a patient leaves the ED.

From Our Patients' Perspective
Patient comment about May 2018 PEP workshop attendee
Dr. Manjula Ananthram

Dr. Manjula Ananthram is a very warm, caring, and compassionate person. l always leave her office feeling better than when I came in. If there is a concern, she follows up. She has even sent me information to help me manage my concerns. I can't say enough about her. She genuinely cares about my well being. I tell all of my friends about her.  GREAT DOCTOR! - Patient of University of Maryland Faculty Physicians, 6/4/2018
Tools & Resources to Sharpen Your PEP Skills

Articles

Free DocCom Video Modules

Online Resources
Email the PEP Team to share your experience with using the PEP skills, or to provide additional feedback about the workshop.