“Existing emergency department (ED) communication and discharge practices leave patients at risk of poor comprehension, which often goes unrecognized. Less than a quarter of interactions involve confirming comprehension, and patients are rarely encouraged to ask questions. Previous research has suggested that patients want information that defines complex terms, clarifies uncertainty and provides a logical flow of information…”
Citation: Samuels-Kalow M, Hardy E, Rhodes K, Mollen C. Patient Education and Counseling. 2016;99(4):549-554. doi:10.1016/j.pec.2015.10.030
