3 Year FPI Medical Practice Patient Experience Survey Trend (Communication)
Ways to Build Quick Rapport with Patients
Skillset 1 : Beginning the Interview
JAMA Opinion Piece Addresses Questioning Taboo
In the March 14, 2017 issue of JAMA, Larry B. Mauksch, MEd explores the difference between respectful communication interruptions and less helpful forms of interruptions. Mauksch describes a more elaborate form of asking "Anything else?" and introduces examples of respectful interruptions. Finally, Mauksch introduces the "Triple E" elements of respectful interruption: Excuse, Empathize, and Explain.
Patient comments about April 2016 PEP workshop attendee Dr. Runa Watkins
Dr. Runa Watkins is amazing! She actually talks to my son about his problems on his level. She understands his needs and is willing to think out of the box to meet his needs. My son has expressed to me how much he likes her. We will be with Dr. Runa Watkins for the long haul!! - Parent of UM Pediatric Patient, 3/6/17
