Press Release | Office of the Mayor | Westland "Click and Fix" App to Get Major Update

For Immediate Release | Official Press Release

PRESS RELEASE

OFFICE OF THE MAYOR

36300 Warren Road | Westland, Michigan | 48185

Office 734.467.3200 | Fax 734.422.1230

WWW.CITYOFWESTLAND.COM

Westland "Click and Fix" App to Get Major Update

Westland, MI - Westland Click and Fix, a free citizen reporting tool, will be getting a major upgrade on March 27. The app allows the residents of Westland to communicate directly with City Hall to report quality of life issues like potholes, graffiti, illegal dumping, blight, and much more.

With Westland Click and Fix, Westland citizens have been able to easily report issues on the go, receive real time updates on the city's progress on fixing them, and connect to the city's social media platform. With the upgrades brought to the app, reporting issues will be even faster and easier for Westland citizens.

The new version of the Westland Click and Fix will include a fresh new design, smarter architecture, and several new critical features. Highlights of the new version include quick navigation, a new reporting flow, issue mapping and list, better on-boarding, a new place tab, and more sharing.

These updates hope to engage more citizens as well as make the communication between the city's citizens and City Hall easier and more efficient and transparent. The City of Westland is committed to open government and hopes to add additional value to that through the use of this app.

Highlights of the new SeeClickFix iOS app include:

Quick Navigation

Easily accessible navigation so you can always find Report, Issues, Place, and your Profile quickly and efficiently at the bottom of your screen

New Reporting Flow with:

Step by step input
Location attached to issue image
More intuitive category search and selection
Duplication issue detection with ability to heart, comment, cancel as well as simply continue with your report

Issue Map and List

Faster, more responsive map of issues with more data
Endless list view with quick access to take actions on issues you care about

Better Onboarding

Engaging, informative onboarding animations and messaging that give you better understanding and context for primary app content and functionality

New Place Tab

A redesigned organization page with background image and beautiful new mobile buttons
Ability to view and explore the services of multiple organizations serving the same geographic area (such as a city and county)

More Sharing

Strategic prompts with issue actions that encourage more sharing and more involvement from more citizens and customers using Facebook and other networking platforms
Prompt to share after selecting to watch an issue
Prompt to share alongside success messaging after you report an issue

"We live in a 24/7 world and residents want the ability to stay connected at all times with City Hall," commented Mayor Wild. "This free app has been very well received and a lot of the updates came from suggestions from our users."

Westland Click and Fix is available free of charge on both the Apple App and Google Play stores. Residents can expect to see the updates go into effect on March 27.

For more information, please call Aubrey Berman at (734)467-3200

Westland, Michigan is the state's 10th largest municipality, with a population of over 84,000 people who exhibit a great deal of pride in their All-American City. Westland has a thriving business community along with beautiful residential areas. The citizens enjoy a wide array of amenities and a quality of life that is second to none.

In 2014, Westland was rated as one of 24/7 Wall Street's America's Best 50 Cities to Live, offering residents and visitors an ideal blend of single-family affordable homes, apartments and condominiums, great schools, and access to numerous outdoor activities. Public safety is delivered by full-service, professional law enforcement and firefighting personnel. Westland Police Department, whose motto is protect and serve, provides emergency dispatch services to four cities and over 100,000 residents; the Westland Fire Department are licensed paramedics who responded to over 9,000 calls for service last year, about 85% being medical based. They never forget their mission of preserving life and property.

Westland is well-known as the premier destination for shopping and dining in Wayne County with hundreds of shops and restaurants anchored by the Westland Shopping Center, one of the country's original four regional malls.

Infinite opportunities are available in Westland for the recreation aficionado including, more than 40 parks and 1,500 acres of trails, a 9-hole golf course, hockey arena, athletic fields, playscapes, a Farmers and Artisans Market and more. One of Michigan's most environmentally friendly cities, Westland has a progressive curbside recycling program with one of the highest participation rates in the nation and the City is raising the bar for cultural experiences with the placement of public art throughout the City.

The City is served by two public school districts; Wayne-Westland Community Schools serving 12,000 youth was recently named one of the Best School in Michigan by WXYZ-TV and is the proud recipient of 14 Golden Apple and two Michigan Blue Ribbon Exemplary School Awards. Livonia Public Schools, educating nearly 15,000 students, is proud of their MEAP/MME scores that exceed state averages and the District has also earned Golden Apple and Michigan Blue Ribbon Exemplary School Awards.

The City provides competitive incentives for those who are interested in investing in Westland, making it one of the hottest investment markets in the region. Our Fast-Track to Business Team, which consists of key decision makers who work diligently on a development plan will "cut the red tape" and expedite the approval process for new business development.