Incident investigations are intended to determine the facts about an accident. Providing as many facts as possible to the claims adjuster will assist them in determining how to position a claim for defense or settlement. Understanding the facts as early as possible leads to more effective and cost-efficient claims outcomes. RHA has created a one-page list of " Do's and Don'ts" with regard to incident investigation.  Sometimes what you DON'T do is as important as what you do. Read it here.