Possible Reason 3: Parent is viewing youth's "My Family" tab.
Quick fix:
Ask parent to check whose name appears under the Scouts Canada logo in upper left of page. If it's the youth's, ask parent to click on green circle beside own name on youth's "My Family" tab, then to click on own "My Family" tab.
Service Centre Solution: If the issue has still not been resolved, contact Service Centre Registrar.
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