Plan to Attend 2018 Fall Regional Meetings
It's not too late to make your plans to attend one of our 2018 Fall Regional Meetings. We are please to once again partner with the Econo Lodge ® brand for our meetings this year.

September 26 - San Antonio, TX
November 14 - Anaheim, CA

Message from ROA Chairman Dinu Patel
Welcome to the new Rodeway Owners Association newsletter. We’ve had several changes to our Board in the past year, created a new Region and have also added a new Executive Director, Neil Bhakta. Together, we are committed to providing you with more information and updates on the association, the Rodeway Inn ® brand and our relationship with Choice Hotels. Moving forward, we plan to publish the newsletter quarterly with updates on the association’s activities, programs at Choice and opportunities to work together. 


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Changes to Customer Relations Process
On July 1, 2018, Choice implemented a new first-call resolution process for guest complaints. First-call resolution is consistent with today’s industry standards and means that Choice will resolve any valid complaints, without referring the call to the hotel.

These changes require your staff to be even more diligent to resolve customer issues. Over the summer, we worked with Choice leadership to make sure that you had ample time to prepare. Choice agreed to not charge the new Case Management fees until September 1, 2018. In addition, we worked with Choice leadership to reduce the Case Management Fee from $100 to $70 for economy brand hotels.

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How to Manage Your Hotel's Reputation

Article provided by MHR, My Hotel’s Reputation, a third-party vendor specializing in hotel reputation management services

Every hоtеliеr tоdау is аwаrе of thе fасt thаt they саn bооѕt рrоfitаbilitу with improved guеѕt satisfaction levels аnd рrоduсtivitу.

Thiѕ iѕ whеrе nеxt-gеnеrаtiоn guеѕt intеlligеnсе аnd аnаlуtiсѕ ѕtер in. It can еmроwеr рrореrtiеѕ tо leverage еffiсiеnt intеrnаl ореrаtiоnѕ аѕ wеll as simplified ORM or оnlinе reputation mаnаgеmеnt strategies fоr hotels.


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New Region 3 Director
We are pleased to welcome Lal Dhillon (OR047) to the ROA Board as the new Region 3 Director. Lal will fill Jhon Banga’s unexpired team as Jhon now serves as our Vice Chairperson.

Regions 1, 3 and 5 will hold elections at the ROA Annual Meeting at the Choice Hotels Annual Convention, April 30 – May 2, 2019 . 
Your Voice to Choice

Your Board's primary responsibility to you as a member of the Rodeway Owners Association is to be your voice to Choice Hotels. We have been actively engaged on several critical matters over the past few months. We will continue to monitor programs and actively work with Choice leadership on your behalf. 

Chairman - Dinu Patel
Vice-Chairman - Jhon Banga
Region 1 Director - Preyas Patel
Region 2 Director - Jayesh Patel
Region 3 Director - Lal Dhillon
Region 4 Director - Yatish Nathraj
Region 5 Director - Girish Patel
Executive Director - Neil Bhakta

Please contact us whenever you have any questions or concerns.

We also encourage you to visit RodewayOwners.com for news and information.
September 1 – Choice Case Management Fees in Effect
September 26 – Fall Regional Meeting San Antonio, TX
November 14 – Fall Regional Meeting Anaheim, CA
IMPORTANT
Dates
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