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Contact Schenck Process:
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Conveying and Filtration
800-821-2476
Weighing and Feeding
888-742-1249
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Level Devices for Your Application
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Offering a Wide Variety of Bags and Cages
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Providing worldwide sales, application engineering & service for over 40 years
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Improve Your Process with Help from Our Parts and Services Team
Visit our training facilities or request an on-site visit to see how we can help you improve your process and reduce your total cost of ownership. Our experienced Aftermarket Parts and Service team is here to provide you expert knowledge and assistance.
We offer a variety of learning opportunities and customer support:
- Lunch and Learns: Pneumatic Conveying 101, Filtration 101, Weighing & Feeding 101
- Test Lab and Manufacturing Facility Tours
- System and Product Fitness Checks
- Inventory Management and Reduction Programs
- Preventative Maintenance Programs
- Rebuild and Exchange Programs
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Helixes and Nozzles to Fit Your Feeding Application
Selecting the correct helix (screw, auger, etc.) and nozzle is critical to the performance of any dry material feeder. Over the last 40 years, Schenck Process has used application and lab-based experiences with more than 9,000 materials to develop an array of individual helixes, nozzles and specific combinations that have been field-proven to offer the best metering possible.
Current configurations include the use of 304, 316 and 316L stainless steel as well as various coatings, which can extend helix and nozzle life and reduce material build up.
Our staff of sales applications engineers are standing by to discuss your specific application and the helix and nozzle combination that is best for your feeding process.
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T
ech Tip: Common Problems Connecting with Easy Serve Using Ethernet
Tips from Schenck Process Service Technicians to ensure your equipment continues to run accurately and efficiently.
All new Schenck Process controllers, like the DISOCONT Tersus and INTECONT Tersus, can connect with Easy Serve software using Ethernet. This allows you to plug into any network hub and run Easy Serve remotely.
Depending on your computer's settings, you may see one of two problems when connecting: you cannot see the controller on the network and the controller text is in red in the scanner box.
When you cannot see the controller.
- Check your firewall setting and security settings by going to the control panel on your computer.
- Open task manager and shut down any programs that may be locking up your computer port.
When the controller text is displayed in red.
- You will see both controllers have the same IP address. You should never have two controllers with the same IP address on the same network.
- Use the configure button to change the IP address of the controller. Verify the system is not using fieldbus communications.
- Change the IP address before plugging in the Ethernet cable. This can happen when you replace a controller.
- You can check your computer's IP address by pressing the LAN button.
- Change the IP address of the controller by pressing on the configure button.
- After changing the IP address the controller text should go from red to black.
- When the controller text is displayed in black you can connect to the controller.
- Highlight the controller and press the connect button.
- Easy Serve will open. If this is the first time connecting to the controller it will take a couple minutes to build the database file.
- Depending on your company's policies, you may need your IT Department's help to change the IP address or security setting.
If you have any questions or need assistance please contact our Technical Service group at 888-742-1249 x3.
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Meet Darrell Coleman Aftermarket Sales Rep
Darrell Coleman has been with Schenck Process since April 2013, and serves international pneumatic conveying and filtration customers from our Kansas City location.
Darrell enjoys his position as an Aftermarket Sales Representative because he has the opportunity to work with international customers and enjoys working with the people in his department. Darrell is happy to help provide Schenck Process products to other countries. "
All of us at Schenck can really be proud of how our products benefit our customers in places besides the United States."
When asked to provide a tip for his customers, Darrell replied, "For a faster and more accurate quote, be sure to save your drawing numbers and serial numbers, and include them with your inquiries."
Originally from the Northland Kansas City area, Darrell is close to Schenck Process' Kansas City office. When he's not working, he enjoys traveling and boating.
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Dust Collectors That Save You Space & Money
Schenck Process supplies and manufactures a wide variety of dust collectors. Our newly restructured pricing offers you additional savings.
Our filtration product line includes:
- Pulse jet filters
- Energy efficient dust collection systems
- Space saving unit
- Round, square or rectangular units to fit most applications
- Replacement bags and
cartridges
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Upcoming Conferences and Trade Shows
Join the Schenck Process team as we travel the world in 2017
04/03/2017 - 04/05/2017
Kansas City, MO
Booth 1127
Visit Ed Zahn, Aftermarket Sales Representative!
PMCA Confectionery Conference
04/03/2017 - 04/05/2017
Lancaster, PA
04/04/2017 - 04/06/2017
Chicago, IL
Booth 2440
Visit Erin Winger, Tim Clark and Enid Crawford,
Aftermarket Sales Representatives!
4/12/2017 - 4/13/2017
New Orleans, LA
Booth 735
Visit Breeann Posch, Aftermarket Sales Representative!
04/23/2017 - 04/26/2017
Fort Myers, FL
Booth 200
Visit Darrell Coleman and Abby Wenzl,
Aftermarket Sales Representatives!
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