In today’s business environment, organizations must take advantage of the latest communications technologies to streamline their processes, enhance staff productivity and improve customer service. NEC’s UNIVERGE SV9100 Contact Center helps accomplish these goals by handling high call volume with a minimum number of resources.
The SV9100 Contact Center offers:
  • Reduction in caller hold time and distributes call volume evenly among employees
  • Callers the option of either immediately leaving a message for agent callback or holding for an agent > Call queue announcements that encourage them to remain on the line
  • Customers the choice that best fits their needs, reduces lost calls and helps optimize staffing AND MORE
Visit our informational brochure for more information