A customer recently shared their success using new functionality in the SDK Toolkit Extension in Dovetail Carrier, which allows for executing methods in the SDK Toolkit without writing any code.
Dovetail CTO Gary Sherman has written a series on using Query within Dovetail Agent. Here, he highlights how to create new ad-hoc queries to query anything in your system via configuration.
The Dovetail for Clarify team has been experimenting with the SelfService case timelines in Dovetail Agent; support agents can see details about activities a customer performed within our SelfService app around the time they created a case.
