You don't want to miss this.
As we roll through the holiday season,
here are some gifts from Dovetail to you make the most of your Clarify system.
Visit the Dovetail for Clarify Blog
What's New in Dovetail Agent 13
With the release of
Dovetail Agent 13
, highlights include Parent-Child cases, expanded queries, time and expense tracking and much more.
Customer Success Story
A customer recently shared their success using new functionality in the SDK Toolkit Extension in
which allows for executing methods in the SDK Toolkit without
writing any code.
Query Anything with
has written a series on using Query within
. Here, he highlights how to create new ad-hoc queries to query anything in your system via configuration
Timeline in SelfService
The Dovetail for Clarify team has been experimenting with the
case timelines in
; support agents can see details about activities a customer performed within our SelfService app around the time they created a case.