Spotlight on Customer Service Department at Wall Colmonoy Ltd. (UK)

Pontardawe, Wales 
March 2013


Meeting and Exceeding Customer Expectations
44 years in Wales


At Wall Colmonoy, we understand the importance of delivering high-quality products on-time to our customers.


Our dedicated and experienced customer service team provides customers just this. The seasoned team also includes a few new members to satisfy the growing demand.  



Members of Wall Colmonoy's Customer Service Team:


 Customer Service Manager




Gabriele joined Wall Colmonoy in 1995. With having over 18 years tenure, Gabriele is an essential liaison between sales and production ensuring timely delivery of surfacing, brazing and casting products to customers across the globe.
Customer Service Department
UK, Sweden, Australia, America

As a senior member of the team, Rhian has been supporting Wall Colmonoy customers for 35 years. Rhian has extensive knowledge of the products, pricing, and key customer purchasing contacts. She is responsible for sales in the UK and selected overseas customer in Sweden, Australia and America (castings only).


France, Belgium, Croatia, Romania, Turkey, UK



Kadi is a multi-skilled Sales and Customer Service Coordinator with over 15 years experience in manufacturing and hospitality. She previously worked as an office-based Sales Account Manager for ITW Group and Signode BVBA in Belgium.


Account Manager, Germany


Martina joined Wall Colmonoy in November 2012 as an Account Manager supporting new and long term customers in Germany, primarily in the glass industry. She continually strives for account growth and new business opportunities through effectively communicating all product offerings, whilst focusing on the customer's best interest.
Germany, Switzerland, Czech Republic, Poland

As one of the two newest members of the team, Angela's strong business acumen yields positive results for customers. She obtained BA Hons German from the University of Bristol. Angela has managed multiple projects with demanding timelines by utilizing her experience in account management and sales.

Germany, Netherlands, Scandinavia, East Europe



Nelli being fluent in German, Russian, French and English has a tremendous impact on providing first-class customer service to her customers. Previously, she worked in France and UK in the hospitality field, where
she developed her skills. Nelli joined Wall Colmonoy as a Sales Coordinator two years ago where she continues to deliver excellent relationship and interpersonal skills in a multilingual Department.


Germany, Italy, Asia and Middle East


Kerstin came to Wall Colmonoy in November 2012 as a Sales Coordinator, graduating with first class honours from Swansea University with a BA in German Studies. During her time at University, she gained five years of experience working in the customer service industry both in the UK and Germany.
Southern Europe - Italy and Spain

Julie joined Wall Colmonoy in October 2012 as a Southern Europe Sales Coordinator. Early in her career, she gained a wealth of knowledge and experience working in the automotive industry, sales and hospitality sector. Julie studied German and Spanish at Swansea University, whilst working in the customer service sector in the UK, Germany and Spain.

Sales & Marketing Coordinator



Susanne joined Wall Colmonoy 9 years ago and splits her role between customer service and marketing. Always prepared and willing to assist in any way she can, Susanne focuses on German, English and French customers.




Louise Madge is Wall Colmonoy's Receptionist. She joined the company in 1984 and is the main point of contact for customers, suppliers & contractors that call or visit. She also assists the Customer Service Department with day-to-day office duties. Other responsibilities include managing and coordinating all internal events, such as entertainment, catering, and logistics support.

Wall Colmonoy. Progressive Collaboration for Superior Performance. Worldwide

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