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Can You Hear Me Now?
Verizon "Can You Hear Me Now commercials are classic. Now that we are using Verizon you can hear me now!
I've posted my Sprint horror story before and thankfully it's come to a resolution. In the end, it cost me close to $800.00 to leave Sprint and switch to Verizon, but there are great business lessons here.
In this issue we share the updated conclusion on my Sprint saga, and a great communication story from Rebecca Kollmann of AIA.
In Rebecca's story, two different communication methods were used to "sell" her daughter on a competitive athletic program. In my Sprint "dramedy" I used two different communication methods to try and reach someone who could bring this to a more favorable resolution. In the end ultimately, the value of personal communication is clearly evident. We all can learn something from that.
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What Can We Learn from Sprint... and Amazon!
This Rant addresses my business experience with Sprint. It's one of the most dysfunctional business dealings I've ever had. I have been left flabbergasted in business situations more than once. But as usual, in life's experiences, there are lessons to be learned.
I've always loved using a variety of communication methods with people, and adapting to what they use-and what the situation calls for.
We are warned about the Gen Y buyer who is telephone-adverse and wants the quick, non-personal communication found digitally.
Every day, customers have decisions to make. These decisions vary in magnitude. When spending a large amount of money and hoping for a strong return on investment, it's tough for the buyer to make a confident, informed decision when left to nothing but their mobile devices.