See the progress we are making together on our sustainability journey 

As a valued supply chain partner within our network, each time you choose to share and reuse CHEP's platform solutions over one way packaging, carbon emissions are reduced, waste is avoided, and raw materials are saved. 

Check out the 2017 Sustainability highlights we have been able to achieve together by clicking here
Supporting your business during the Christmas period 

It's that busy time of year again - the lead up to the festive season. 
 
Click here to view our Christmas trading schedule.
 
Achieving together by following best practices in equipment control etiquette 

As the end of the year approaches, it is important to take some time out to focus on maintaining good equipment control etiquette. This will improve the effectiveness and efficiency of interactions with trading partners and ensure your supply chain is at peak performance. 

Here's a refresher on some of the key recommendations created with our customers: 
+ Ensure that appropriate documentation accompanies equipment movements
+ Be proactive with your trading partners - contact them before correcting or rejecting transactions
+ Respond in a timely manner to queries raised by trading partners
+ Engage in open and courteous communication with your trading partners
 
Access this best practice guide, along with other key resources including online training, by logging into the following page on CHEPedia, 'More value for you' ( click here).      
Our interactive invoice is getting even smarter by going online 

As part of the roll out of your new interactive invoice, we have been working on an easily accessible, online version. For this version, you will not need to install an invoice reader. This will be available in the coming weeks, so keep an eye out for details.
 
For more information and to access support resources (including an online webinar and user guide) on the transparent and interactive invoice available now,  click here
Latest updates to myCHEP designed to improve your experience and save you time

Based on your feedback, we have: 
+ Added the Authorised Transfer module - allows you to quickly see your equipment pending approval and action transfers in bulk
+ Improved visuals of the Transfer PDF
+ Provided you with the ability to correct the direction of a transfer
+ Fixed invoicing so that interactive invoices are now visible
 
Click here for more information on these new enhancements, fixes and functionality that have been driven by your feedback. 

Additional training videos are available when you log into myCHEP along with support resources on CHEPedia (click here to access). These are designed to help you get the most out of this portal. 

Know about corrections and reversals sooner

Register to receive automated alerts on corrections or reversals impacting your account. This will enable you to manage these more quickly and will assist mitigate potential disputes with your trading partners.

To register, e mail CHEP Customer Service on  au.customerservice@chep.com o r call 13 2437 with your CHEP account number/s and email address.
Learning, collaborating and networking at our customer forums across Brisbane, Melbourne and Sydney

With more than 80 attendees involved this year from different sectors including Fresh, Consumer Goods, Retail and Logistics, these forums provided an excellent opportunity for supply chain collaboration, focusing on key challenges and areas for development. At the event, attendees had the opportunity to share their views and experiences, build valuable connections with each other and engage in myCHEP training. 

Click here  for more information on the forums and to register your interest for next year. 
Join the conversation

If you would like to stay up-to-date on the latest news, share your views, provide feedback and collaborate with us online, then follow and engage with CHEP Australia on:
          
   

From all the team at CHEP, we wish you a safe and joyful festive season. 
 
We look forward to working with you in 2018 to build more sustainable supply chains together.