Date & Location
March 29, 2017
New Britain, CT


      Session is 8:30 am - 3:30 pm 

   (Registration begins at 8:00 am)
      Lunch will be provided
Learning Objectives
Upon completion of this class, participants will be able to:
  • Explain why conflict happens and describe the different types and stages of conflict.
  • Understand their own conflict style and how to use this knowledge to navigate the stages of conflict.
  • Describe strategies for managing dysfunctional behaviors and other conflict styles.
  • Minimize conflict by using appropriate communication and feedback techniques.  
Module Four:
Dealing with Difficult People/Conflict Resolution
This module will focus on how to handle difficult work relationships and will explore reasons why conflict happens including generational issues, conflicting priorities, stress management and ways of communicating needs and perspectives. We will discuss real world issues and work together to come up with solutions. Special attention will be paid to working in a union environment and handling the political intricacies of municipal government.    
Course Instructor 
Kenya Rutland  of KJR Consulting has more than 17 years of learning and development experience with a focus on creating high-performing individuals, groups and organizations. His expertise includes change management, coaching, customer service, diversity and inclusion, leadership and team development.
  • Cost (includes lunch and course materials)
    • $100 - Cohort 4 Participants
  • Please advise if you require special services or have dietary restrictions.
  • Photographs may be taken for promotional and training purposes. Please notify us during registration if you do not wish to be photographed.  
Connecticut Technology Transfer Center | 270 Middle Turnpike Unit 5202  Storrs, CT 06269