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book
Vol 2:
Issue 39, November 10, 2010
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Thank
you, veterans
In
recognition of Veterans Day on November 11, Talk Loudoun thanks the
miliary veterans who have honored our country and its people with
their service. It is because of their valor, commitment and
dedication that we remain free and able to pursue our ambitions. We
salute them on Veterans Day, and always. |
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Behind
the Jeep
By Betsy Allen
As the
old Jeep slogan goes, "There's only one." The quintessentially
American vehicle has a unique and honored history with its
beginnings in World War II as a versatile military transport used
by troops and officers alike. But in the years since its inception,
the Jeep's rough and ready nature has inspired fierce love in folks
far beyond the theaters of war.
Notably, when you ask about the number of Jeep authorized Jeep
dealerships in all of Loudoun County, the answer is the same:
"There's only one." Dulles Motorcars has done business in the heart
of Leesburg for 20 years, led by co-owners Kevin and Hamid "Senior"
Saghafi. It's a business built out of a passion for cars and a
strong desire to make customers completely happy. But just as
important, Dulles Motorcars has a rock-solid foundation of
dedicated professionals who work closely together and feel a
special bond -- one that most closely resembles an extended
family.
That bond proved to be vital during a difficult 2009 for Dulles
Motorcars. Detroit automakers were an early casualty of our
country's economic downturn, and Chrysler filed for bankruptcy.
While still in business, the company sought to cut back on the
number of dealerships nationwide. The Saghafis got the bad news
that their Jeep franchise was going away.
"I didn't expect that to happen," Kevin explains. "We are the only
Jeep dealer in the richest county in the United States and one of
the fastest growing. I remember thinking, in a down economy, our
sales went up by 40 percent. What did I do wrong?"
Once the hard economic reality set in, the Saghafis were faced with
a choice: they would either have to lay off 30 percent of their
workforce or require everyone to take a 10 percent pay cut. They
decided to take the question to their employees, and they were
deeply moved by the response.
"Nobody wanted anyone to get laid off," Kevin remembers with pride.
"They unanimously took the 10 percent pay cut. Everybody was so
gracious. They were willing to make the sacrifice and work together
as a team."*
One of the Saghafis' longtime employees, technician Brad Nelson,
observes that everyone would rather not have been faced with the
choice, but as a team, there was really only one option. "Times
were hard," he says, "and it was a necessary evil. It was a tough
decision, but at the same time, it wasn't a tough decision. It was
kind of like, 'Everybody hold hands.' We've always been a big,
happy family. I think it says a lot (about us)." |
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United
as a dealership, the good folks at Dulles Motorcars then had to
address the customer aspect. "Jeep was bread and butter for us,"
Senior adds. "It was a heartbreaking thing when it went away. We
were serving 5,000 customers. We tried to service as much as we
could, and we fought to get our franchise back."
Because Dulles Motorcars no longer had Jeep, it was not authorized
to do car service under warranty. But the Saghafis were determined
to do what they could to help their clients. "We experienced a
tremendous amount of support from our customers," Kevin says.
"People didn't want to deal with a different dealership and a
different service department. We started sending some fliers out.
We got calls from customers, and we (told) them, we will service
your cars."
"I was shocked and disappointed when I heard they lost the
franchise," says Nick Balagurchik of Purcellville. "Out of all the
dealerships in the area, they should be the last to lose it --
that's how good they are. They told me they were working diligently
to get it back, but they couldn't do warranty work. I said I didn't
care. I didn't stop taking my car there."
The dealership's service department was right on board and
committed to helping those Jeep customers not to feel, as Kevin put
it, "orphaned." It goes back to those old-school values: working
hard and satisfying the customer. |
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"I
grew up in Leesburg," says Mark Kirk, service manager at Dulles
Motorcars for the last 17 years. "That's how I was raised. I want
the dealership to be big, but I want it to be small in how we
handle each customer. It's all about people. They're going to tell
their mothers, fathers, sisters, brothers, neighbors and coworkers
how they got treated."
One of those people is Gaylor Robinson, who lives outside of
Herndon. He's been bringing his Jeeps to the Leesburg dealership
nearly since it opened, bypassing closer Fairfax-based options. He
admitted to a bit of trepidation when news of the lost Jeep
franchise was released. "The service department assured me they'd
be fine, and it turned out that way," he says. "Over the years,
we've developed a relationship. They've taken good care of me. In
fact, three or four times a year, Robinson brings the service folks
breakfast burritos. "That's one of my favorite things to do. It's
just my way of saying thanks."
Kevin tells the story of another man whose Jeep was covered under
warranty. He took the car to another dealership's service
department where warranty work was authorized, but was treated so
poorly, he came back to Dulles Motorcars and paid $1,200 for them
to service the car. The service staff did the work, and are now
assisting the man in obtaining reimbursement for the money spent
since it was not done satisfactorily under warranty
at the
first dealership.
This year, as Chrysler righted its foundering financial ship, the
Saghafis regained the Jeep franchise, and added Dodge,
Chrysler, and Ram trucks (the company also sells the Kia brand).
"We lost one and got four back," Kevin laughs. "God has never
closed a door for me that he hasn't opened two more."
For the Saghafis, originally from Iran, there has always been a
love of cars. "I have a passion for cars," Kevin says. "I can
connect with them. I can touch a car and tell whether or not it is
a good car." So it was a natural fit for the brothers to open a
used car business in Maryland in the early '80s. But it was
somewhat of a leap of faith to make the move to Loudoun in 1990 to
open a new car dealership, further afield from the hustle and
bustle of more populated areas. "There's something about Loudoun,"
Kevin observes. "I was always interested in the quality of life
here, and the beauty. Everything I have is because of Loudoun
County. (It has) made my American dream come true."
It's a dream that continues for the hard-working Saghafi brothers
and their whole team, standing with pride and commitment, together
as one, behind the Jeep.
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Hearing
voices:
Bobbi
Carducci seeks words from young writers
By Betsy Allen
Bobbi Carducci likes to share a favorite quote from
fellow author Meg Chittenden, who observed that "Many people hear
voices when no one is there. Some of them are called mad and are
shut up in rooms where they stare at the walls all day. Others are
called writers and they do pretty much the same
thing."
For
Bobbi, these words speak volumes. All writers hear voices, whether
it's those of real people or created characters, and they have
their own say through their work. Through her work as founder and
co-director of the Young Voices Foundation, Bobbi wants to make
those things easier for the next generation of writers. Young
Voices presents opportunities for young people to write through
contests and other writing projects. It's the mission of someone
who has been passionate about writing since she was very young
herself.
"I
think it's something I was born with," Bobbi said, seated in her
cheerful yellow family room with big windows that oversee the
rolling landscape of Round Hill. "I started writing when I was 8
years old, since the words started coming together on the
page."
Bobbi
grew up in Birmingham, N.Y. She married young and spent the better
part of the '70s and '80s raising four children in the Pittsburgh
area. During these busy years, she spent more time reading than
writing, but gradually she began to commit her thoughts to paper.
"I wrote very bad poems," Bobbi laughed. "Then I did character
studies of people I knew and lived with. I sent them off to
confessional magazines, but was never published."
Bobbi's
first marriage ended in the early '80s, and she remarried, to
Michael Carducci, in 1987. They moved to Round Hill seven years
ago. Bobbi's children were grown, but she found that her role as a
nurturer and a caregiver continued. Michael's father, who suffered
with dementia, moved in with them and she quit her job to stay home
and take care of him. He passed away last year.
That
kind of devotion to home and family is evident in the sunny room,
dotted with framed photos of Bobbi's children and other relatives,
and it has exerted a powerful influence on her writing. "It
absolutely informed the subject matter," she stressed. "A lot of
what I write about deals with my kids as they were growing and
emotional issues. There are such strong emotions tied to those
things."
After
relocating to Virginia, the passion to write still burned brightly
within her, so Bobbi formulated a plan. "I'm going to give myself a
year," she told herself. "I'll submit once a month." Then in 2003,
paydirt. She sold her first piece to True Story magazine, and in
two months, she scored a second sale. "OK," she decided, "I can do
this." She followed those successes with stories published in books
in the "Cup of Comfort" and "Chicken Soup" series. She has also
written for a variety of other newspapers, magazines and online
publications.
As
she started to write on a regular basis, Bobbi was faced with the
situation of the scribe in her favorite quote - closed up in a
room, staring at the walls. "Writing is a lonely thing," she said.
"Writers can be introverts, but we need to get out and support one
another." To that end, she formed the Round Hill Writers Group six
years ago, starting with monthly meetings in her home. Eventually
the members gathered at other venues to critique each other's
writing, share successes, and commiserate about the writer's life.
It was around 2006 that the issue of young writers came
up.
"Some
of the adults met for coffee one day," Bobbi recalled. "We were
talking about what it was like when we were kids. There was no
place we could go for encouragement, no place to go to learn about
getting published. I mentioned to the group that we should start
something." Meeting with some interest but not a lot of action,
Bobbi took the idea to her husband, who characteristically cut
right to the heart of the matter. "Well then," he said, "Let's do
it."
"Within
two weeks, we had been to the accountants and the attorneys and set
up the Young Voices Foundation," Bobbi said. The idea was to offer
writing competitions with set deadlines, awards for winners, and
recognition for all participants. Bobbi and Michael acted as
co-directors for the foundation. "We set up the first contest,
asking for short pieces from children of kindergarten age to high
school seniors. We didn't know what we'd get."
The
first go-round in 2006 yielded about 100 entries, 64 of which were
published in the first Young Voices volume, "Young Voices of
Loudoun County." The book was placed in all of the county's
libraries and in school libraries. A second contest the next year
yielded more entries and another volume, "Young Voices - the
Stories Begin," which featured the faces of some of the young
authors on its cover.
One
of the authors pictured was Kelsey Baker. "I met Bobbi and Michael
at Final Draft Books in Purcellville," said Kelsey's mom, Nancy
Baker. "I told them, my daughter loves to write. Bobbi gave me a
(Young Voices) flier and said, 'Tell your daughter to enter our
first contest.'" Nancy took the flier home to her daughter and 30
minutes later, Kelsey handed her a piece of paper. "Read this," she
told her mother. "She had the submission ready," Nancy said. "Bobbi
loved it so much, she said she knew they were on the right
track."
"Kelsey's
was the first story we received for the first book," Bobbi said.
The young author won in her middle school category that year, and
went on with Bobbi's assistance to found and oversee the Young
Writers of Western Loudoun -- kind of a junior version of the Round
Hill Writers Group.
"Bobbi
was all over that," Nancy said. "She was very hands-on, there at
every meeting. Kids would call and talk to her about writing. She
would read, and give them feedback. Bobbi was very patient and
loving."
After
her Young Voices experience, Kelsey wrote a personal narrative that
was published in Elan magazine. "(Bobbi) helped me get a lot of
confidence in my writing," Kelsey said. "She told me that
regardless of the age you are, there will always be a market for
your writing - if you keep trying and don't give up."
"Kelsey
ended up doing something so positive with her life because of
Bobbi," Nancy said. "We owe a debt."
In
2008, Young Voices became a non-profit organization and started the
annual Young Voices Foundation Awards to honor books that inspire,
mentor and/or educate young people and their families. The contest
garnered submissions from publishing industry heavy hitters like
Scholastic and Dell to independent "one-book wonders." Entries were
judged and awards given to the top three books in each of 32
categories, as well as a seal of approval for fourth-place
entries.
Young
Voices is taking off, with a snazzy website and a growing number of
entries for each of its competitions. But Bobbi has lots more plans
for the future. "One of my main goals is to publish a literary
magazine for young writers. And we'd love to see Young Writers
groups all over, to see the community support young writers as they
do athletics."
Bobbi
noted that sometimes parents might not encourage their children to
write if they do not already excel at it. But, she said, it is
important for kids to write regardless of their skill level. "You
take your kid off to soccer practice, and you know he or she
probably won't be a professional. It's the same with
writers."
She
advised parents to "be as supportive as possible," and to listen to
the voices. "Sometimes writers see things other people miss. Pay
attention to what they're saying."
More
about Bobbi Carducci's organizations
Further
information on the Young Voices Foundation can be found online
at www.youngvoicesfoundation.org.
More information on the Young Writers of Western Loudoun can be
found at www.communityvoicemedia.com/ywwl.html.
The Round Hill Writers Group meets on the second and fourth
Wednesdays of each month, from 7-9 p.m. at the Purcellville
Library, 220 East Main Street.
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Calling all young
writers!
The
Young Voices Foundation is currently sponsoring Write-A-Palooza, a
series of creative writing workshops for young people, ages 13-16.
It's not too late to participate! Remaining workshops are scheduled
for Mondays designated as LCPS school holidays (January 17,
February 21, April 4 and 18, 2011) at the Shamrock Music Shoppe in
Purcellville. For more information, contact Bobbi Carducci at
(540)338-5064. |
Let
Us Help:
We're happy to get the word out about any volunteer or
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special event. Check out the Events/Needs link on Talk's
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it from there - that's our promise to you.
Execs & Their
Pets:
Know an exec who adores/can't do without his or her pet(s)? Let us
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