To expand the reach of care coordination, healthcare organizations are tapping into telephonic case management, which can be a cost-effective and efficient means of monitoring and engaging individuals with chronic illness or a weak circle of care.
2014 Healthcare Benchmarks: Telephonic Case Management delivers a comprehensive set of metrics from dozens of healthcare organizations on emerging trends in telephonic case management of patients and health plan members.
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This 40-page report, based on responses to HIN's inaugural industry survey on telephonic case management, examines the populations served and tools employed by telephonic case managers, as well as the impact of these telephonic connections on health outcomes, utilization and the organization's bottom line.
Respondents also describe in their own words the challenges of launching a telephonic case management initiative, the most effective tool, process or workflow in their program, and results achieved from a telephonic case management effort.
This benchmark report is designed to meet business and planning needs of CEOs, medical directors, managers and coordinators, case management executives, case managers, health plan executives, care management nurses, disease management directors, behavioral health providers, physician executives and business development and strategic planning directors and others by providing critical benchmarks in telephonic case management.
This market research is supported with dozens of graphs and tables and describes emerging trends in telephonic case management:
- Actionable metrics on prevalence of telephonic case management;
- Strategies to identify candidates for telephonic case management;
- Health conditions and populations managed telephonically;
- Work locations of telephonic case managers;
- Primary duties of a telephonic case manager;
- Preferred educational requirements and recommended case loads;
- Tools and technologies employed in remote monitoring, such as motion detectors, call pendants, interactive voice response (IVR), mHealth apps, and others;
- Results and ROI from telephonic case management;
- Primary challenges of telephonic case management and examples of successful processes and workflows from existing programs;
- and much more.
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Available in Single or Multi-User Licenses
A multi-user license will provide you with the right to install and use this information on
your company's computer network for an unlimited number of additional workstations within
your organization for a one-time fee. To have this valuable resource on your network,
or to inquire about ordering bulk copies in print or Adobe PDF, please e-mail firstname.lastname@example.org or call 888-446-3530.
P.S. -- You may also be interested in these telephonic case management resources: